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User profile for user: purple_79
purple_79 Author
User level: Level 1
20 points

Ticketmaster app freezing on My Events page

I am signed into the Ticketmaster app. When first opening the Home page loads, I can navigate to the For You page, the Sell page and the My Account page but when trying to open the My Events page the app freezes and I'm not able to navigate back to any other page without closing the app and reopening. I've tried deleting the app and reinstalling. I've tried logging out and back in. I've tried restarting my phone. Nothing fixes the issue. If l login to Ticketmaster through a browser I am able to see all my events/tickets. How can I fix the app issue?

iPhone 14 Pro

Posted on Mar 1, 2024 1:54 PM

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User profile for user: Chad Conwell
Chad Conwell
User level: Level 1
32 points

Posted on May 2, 2024 11:37 AM

In reading this forum (and living with this bug for the past 6 months or so), I figured out the issue!


I have an iPhone 15 Pro.


I use "Large Text" in Display Zoom ordinarily.


Changing that setting back to "Default" fixes the Ticketmaster app and the My Events page works just fine.


My guess is that the iPhone 15 Pro (like earlier models) uses a slightly different resolution for its display zoom.


Ticketmaster simply hasn't fixed the app to adjust for it.


(I had this issue for over a year with my iPhone 14 Pro and then my iPhone 15 Pro on a completely different app so it finally occurred to me that it could be the same issue).

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Ticketmaster app freezing on My Events page

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