Why is Siri unable to play music from my Apple Music library?

I have posted to this thread before but as it appears the problem has not gone away yet, I thought I would add my current status.

I have installed iOS 18 on my iPhone 14. I can tell Siri to play one of my playlists and it works just fine while I’m sitting here holding my iPhone in my hand. But if I am in the car with Apple CarPlay running, when I tell Siri to play a playlist she says something like, “Apple Music can’t do that right now.“

The only time I need this function to work is in the car. It used to work, but it has been broken for months. Come on Apple.

I did the 17.6 update and it fixed it at home.

In the CAR where it is more important as I don't want to touch my iPhone 15 Pro Max, IT STILL DOES NOT WORK! It says it will play then gives the Apple Muisc excuse that it can't be found as I don't subscribe to Apple Muisc.

Not on Apple CarPlay for me. It’s still broken. If I’m not using CarPlay it works fine as of 17.6.

I want to add to this: I updated it to the new iOS 18 and it wouldn’t let me play my music via Siri commands now. I used to be able to do so prior the update.

Context: I don’t have an Apple Music subscription. I have a library of music I’ve bought over the years. I have an iPhone 14 Pro.

Just spent nearly an hour on a phone call with Apple Support. Previously I had been able to use Siri to play music directly on the iPhone (something I never actually need to do) but it never worked on CarPlay. I had hoped iOS 18 might fix this but it has simply levelled the playing field between iPhone and CarPlay - any request to play any music on iPhone or CarPlay results in 'Looks like Apple Music can't play that'. Siri responds perfectly to commands to open Maps and plan a route - it's just Music that fails.

After explaining the above, then sharing my screen and going through lots of settings, there was no solution. The final suggestion, after I'd been passed up the support command line, was to reset my phone to factory settings and restore from a backup. This is something that will take hours with no guarantee it will work so I stopped at this point - the possible 'fix' appears to be worse than the problem and I need my phone too much to be able to afford this downtime.

While the staff were trying their best, what struck me was that they appear to have no knowledge of how many thousands of us are suffering this issue. It's like they are on another planet.

Today is July 3, 2024. This has still not been resolved. I used to be able to ask Siri to play a certain playlist…Now Siri responds that “I could not find Favorites in your Apple Music library”…even if Apple Music is open and showing the actual playlist.

If I ask Siri to play a certain song by artist and title name, it used to play the song….Now Siri gives me the response, “ I could not find “whatever, by so and so” in your Apple Music library”

This is completely unacceptable. Is this just a push to get more Apple Music subscribers? What about all the music that has been purchased through Apple Music(iTunes)

Ur theory about Apple blocking Siri from responding to requests to play specific playlists unless you have an Apple music subscription seems eerily correct. My new AirPods came with a free 3 month trial, I accept the offer, voila, Siri now happily responds to commands to play specific playlist. Coincidence??? I think not.

Updated to iOS 18.1 and enabled Apple Intelligence to get the “new” Siri experience, in the hopes that it would resolve this issue.

No go. Still get the same message when I ask Siri to play a playlist when connected to CarPlay.

Extremely frustrated with Apple at this point. This is a serious degradation in functionality for CarPlay, and forces me to interact with the screen unnecessarily.

Still not working for me.

Still not working for me either.

This how been broken for over 2 months now. Unbelievable to me that Apple has done nothing to fix it...

As of today, this is now fixed for me on iOS 17.6.

They still push the Apple Music subscription and it's irritating as "H". I am a long time Apple user and love the brand dearly, however I don't like "forced ads" on any level. I already have Sirius and have no use for Apple Music period. How many different ways can I turn down the offers? I do agree with you about the updates to fix issues. Apple is pretty good with that.

I was thinking the same. Only because they keep shoving an Apple Music subscription down my throat. But, I doubt if that is behind the recent problem with 17.5.1. But I wouldn't put it past them either. 😅

I updated from 17.4.1 to 17.5.1 and am having the same issue. If I ask siri to play something, it just says it's doing so but doesn't. Also, whether I have the cell connection for Music turned on or off, it ends with a complaint that "There was a network problem getting Apple Music". A cell connection shouldn't be needed for music on my own library and it's squawked that at me since iOS 16, and now it says it even if I have it allowed to use cellular data.