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Why is Siri unable to play music from my Apple Music library?

When I updated my iPhone to iOS 17.5, Siri will not play music from my library that is on my phone. Previously all I had to say was "Play playlist New Stuff" and Siri would start playing the first song in the play list. I do not have an apple music subscription and shouldn't need one for Siri to play the music in my library. Now when I ask Siri to play music it says "Looks like Apple Music can't play that." I had this problem a year or two ago after a previous update. The solution was to add "from my library" to the request. After a later update I did not need to append with "from my library." The Music setting does have an option to "Show Apple Music" but I have it turned off. I toggled it on and off and still have the same problem. Why is this happening again? I've googled around but none of the solutions have helped. Does anyone know how to fix this?


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 17

Posted on May 16, 2024 7:16 AM

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Posted on May 29, 2024 6:56 AM

Made another call to Apple Tech Support (5/29/2024). Evidently, many have this issue. Because of all the calls Apple is aware of this. My guess is that there will be another software update to fix this Siri (music) issue.

86 replies

Sep 1, 2024 7:23 AM in response to MacUser_2001

I updated my iPhone 12 Mini to 17.6.1 this morning and, as of right now, this seems to be working again.


If I press and hold the Siri button on my phone and say "Shuffle (Playlist Name)" it works. (To be clear, my playlists are stored in the Music app on my phone, mostly in MP3 format. I'm not streaming.)


I haven't yet tried this with CarPlay and pressing the Siri button on my steering wheel.

Sep 2, 2024 6:52 AM in response to Apache44

Just updating my post: So as of 17.6.1, I can ask Siri to play a playlist stored on my phone by saying "Shuffle (Playlist Name)" BUT this doesn't work when I'm connected to CarPlay.


When I'm connected to CarPlay, Siri just says "Looks like Apple Music can't play that." If I'm not connected CarPlay, Siri can play my playlist just fine. Super weird.

Nov 17, 2024 2:48 AM in response to MacUser_2001

Hey! I might be a bit late to this but promoting Siri like "Hey Siri, shuffle my <insert playlist name here> on Apple music" seems to work for me.


If you don't want Siri to shuffle your playlist, just prompt it using "Hey siri, play my <insert playlist name here> on Apple Music".


The trick here is to give your playlist a unique name so that Siri will instantly match your prompt with your playlist and start playing your playlist.


It gets a whole lot tricky if your playlist has common names like "Favourite songs" for example. At that point, Siri will traverse through Apple Music's catalogue and might play someone else's playlist.


Hope this helps! :)

Why is Siri unable to play music from my Apple Music library?

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