How can I enable my Media & Purchases Account in the App Store?

When I try to purchase an app from the App Store, I get a message saying, "Your Media & Purchases account has been disabled. Tap Continue to request re-enablement." Pressing "Continue" redirects to a page saying, "There are currently no assisted support options for your selection available."

How do I reenable my account in this case?


[Re-Titled by Moderator]

MacBook Pro 14″, macOS 14.1

Posted on Jul 12, 2024 6:39 AM

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Question marked as Top-ranking reply

Posted on Jul 12, 2024 10:24 AM

For help with "Billing and subscriptions" support, click here ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63006&category_id=SC0060


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support



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How can I enable my Media & Purchases Account in the App Store?

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