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We provide all employees with iPads however an employee left the business and did not give us the Activation codes. So we are unable to unlock their device.
Please can you help.
[Re-Titled by Moderator]
iPad Air (3rd generation)
There is apparently a special service for businesses:
Is there a way to submit an Activation Lo… - Apple Community
To prevent this from happening again, consider implementing a business solution:
Apple Business Manager guide --> https://www.apple.com/business/docs/site/Apple_Business_Manager_Getting_Started_Guide.pdf
Configurator 2 - Apple Configurator 2 for Mac User Guide - Apple Support
Apple School Manager - http://help.apple.com/schoolmanager/
Education - IT and Deployment - Apple - K–12 Education - Deploy and Manage - Apple
I have not heard of a special service for businesses and not sure if that has been confirmed or what information you have to provide. The only option I know of without the credentials is to provide the original purchase receipt from Apple or Authorized Apple seller and submit them for removal of the Activation Lock. A third party receipt will not be accepted.
If you have the original receipt or the device is enrolled in Apple Business/School Manager, Apple can assist. If neither applies, you will need to ask the former employee for assistance. If the former employee is unwilling or unable to assist, you have a paperweight.
Most Mobile Device Management (MDM) platforms have the ability to remove Activation Lock either remotely or with an escrowed bypass code for enrolled devices. Apple Business/School Manager will be able to remove Activation Lock in the future as well (per an announcement from Apple during WWDC). If you do not have ABM/ASM and/or MDM, I encourage you to begin that process.
Click here and submit an unlock request. If it's managed by Apple Configurator, the lock can be turned off from there as well.
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How to unlock activation lock of employee's devices?
