You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: drpatrik
drpatrik Author
User level: Level 1
4 points

Some iCloud services only works when I am connected to WiFi

Today I encountered a strange problem on my iPhone 14 Pro.


I have full internet access when connected to mobile data. I can access Find my, FaceTime, Messages as well as synchronise my photos with iCloud and basically all my apps work as well as browsing with Safari.


However iCloud files cannot be downloaded and some items in my Apple ID is grayed out (Personal Information, Sign-in & Security, Payment and Shipping) and when I select "Media & Purchases" I get an message "Cannot connect" and a "Try Again" button below


I have a work phone using the same Apple ID and there everything work as expected both on WiFi and on mobile data.


I have restarted my phone several times without any success. Previously today Photo sync did not work either, got a message that the network connection was bad but that problem was resolved without me doing anything. The rest of the family have the same mobile operator as I and they do not have this problem.


Can someone please help shed some light on how to solve this problem?



iPhone 14 Pro, iOS 17

Posted on Jul 30, 2024 12:10 PM

Reply
2 replies
User profile for user: drpatrik
drpatrik Author
User level: Level 1
4 points

Jul 30, 2024 1:17 PM in response to drpatrik

I am obviously an idiot. I optimised which apps was allowed to use mobile data a few weeks ago and my fat fingers accidentally turned off mobil data usage for "Settings". When I turned it on again then everything works. I was confused since the iCloud Drive was on and I did not know that "Settings" affected that service as well.

Reply

Some iCloud services only works when I am connected to WiFi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up