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How to recover Apple ID when phone is lost?

I lost my phone, and I couldn’t login my Apple ID, it required to confirm from another device that gone, how to deal with this?


[Re-Titled by Moderator]

Posted on Aug 4, 2024 1:05 AM

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2 replies

Aug 4, 2024 5:05 AM in response to nix213

If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is based on the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser:

1) Go to https://appleid.apple.com and sign in.

2) Follow security options until you find one letting you change trusted numbers,

3) Click "+" to add a new number (you may be required to verify this number).

4) If you wish to remove an old number, click "-" next to the number.


Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple ID on iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


In a situation where a non-functioning device with cellular service was the only trusted number, transfer the cellular service to another device so you can receive a verification code on the other device instead.


If you can’t sign in, get access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.


Read this support article about what to do if a iPhone or iPad is lost or stolen -->

If your iPhone or iPad is lost or stolen - Apple Support



Aug 4, 2024 4:30 AM in response to nix213

Recovering Your Apple ID After Losing Your Phone

Losing your phone can be stressful, especially when it's linked to your Apple ID. Here's what you can do:

1. Mark Your Phone as Lost:

* Go to iCloud.com/find.

* Sign in with your Apple ID and password.

* Select your lost device.

* Put it in Lost Mode. This locks your device and can display a message or phone number on the screen.

2. Change Your Apple ID Password:

* Go to appleid.apple.com.

* Click "Forgot Password".

* Follow the on-screen instructions to reset your password.

3. Contact Apple Support:

* If you're unable to recover your Apple ID, contact Apple Support directly. They can assist you with verifying your identity and regaining access to your account.

Important Considerations:

* Two-Factor Authentication: If you had two-factor authentication enabled, you might need to verify your identity through a trusted device.

* Backup: If you had iCloud backup enabled, you might be able to recover some data after getting a new device.

* Security: Prioritize changing passwords for other accounts linked to your Apple ID.

Remember: Apple takes security seriously, so the recovery process might take time. Be patient and provide all necessary information to Apple Support.


How to recover Apple ID when phone is lost?

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