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Lost files in cloud folder after system update

I saved my documents (many many files from work) to my local Cloud Drive folder because I wanted them to be save before I do the software update on my MacBook Pro. So I moved my files from the Documents folder to the local Cloud Drive folder. I did not check in my Browser if everything was uploaded correctly. And unfortunately the synchronisation didn't work/was turned off/whatever.


After I did the system update to iOS Sonoma, the local Cloud Drive folder was empty. Everything else, all files in my other local folders like Documents, were still there.


When I tried to open one of the files which were included in that folder, it said the original file was deleted. I searched my entire Mac, library, logs, trash, etc. - nothing to be found anywhere.


I also checked the Cloud Drive, it's trash etc., but it's not in the Cloud Drive as it was never uploaded as intended.


Question: Since the files were stored locally in my Documents folder before I moved them to the local Cloud Drive folder, can they be recovered? I don't have a timemachine backup.


Has anyone experiences with online recovery software (like wondershare etc.)? Could that help in my case? And finally, what is the best software to recover lost files?

MacBook Pro (2017 – 2020)

Posted on Aug 7, 2024 4:51 AM

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Lost files in cloud folder after system update

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