Identifying Phishing Scams in text messages

I just received a text message as an [Apple Security Alert] stating,

we have noticed that your Apple id was used at “APPLE STORE” for $143.95, paid by Apple Pay Pre Authorization.

This appears to be a phishing scam?


[Edited by Moderator]

iPhone 13, iOS 17

Posted on Aug 8, 2024 5:51 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Sep 16, 2024 1:19 PM

THANKS FOR POSTING THIS! I just got it too — assumed it was a scam — never had received anything like that before from Apple. But was immediately confirmed for me when I googled about the scam, and you'd put "$143.95" in your post, which is the same amount they had in my scam text. Another way the scammers try to get you: it says, "Failing [to call the number] may lead to auto debit and charge will not be reversed" So I went straight to all my payment accounts and there were no flags, no charges...then googled the number to see if it was legit — none of the prefixes matched the normal support numbers for Apple. I didn't click any of the links within the text, but typed the apple support url they had, separately into my browser, and that was the correct url, so we know clicking their link within the text would've given them what they wanted — remember, just because it says a legitimate url DOES NOT MEAN it links to a legitimate url, so NEVER click a live link within a suspicious text. Conclusion: sneaky, perhaps getting more subtle and clever, but just another scam, successfully dodged. I hit "delete/report" junk. And will now go update passwords next.

180 replies
Sort By: 

Jan 28, 2025 2:36 PM in response to ric153

ric153 wrote:

My wife got this text from a Hotmail accountApple Approval Notice


PLEASE, PLEASE read threads before posting a new message in a thread. By reading only a few posts you would have learned that MILLIONS of people get the same or a similar scam message every day.


Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams

Reply

Feb 5, 2025 11:46 AM in response to Hepzi

Hepzi wrote:

This is an insulting message. Finding anything on the Apple website is like looking for a needle in a haystack--and there is no easy way to contact either. All dispersed over the various enterprises. I suspected a phish and tried to to do the responsible thing and find info from Apple--impossible!! Finally used Google--yes Google!! to search for info on YOUR site. For a company that wants to lend, process payments, etc you sure have lousy customer support, protections and information. YOu will soon be regulated like a bank and forced into responsibility.

This is a user-to-user technical support forum. No one participating here (unless they work for an actual bank) is going to be regulated as a bank. Nor does anyone participating here own or control this website.


If you want to let Apple know your concerns, you can use the feedback page:


Product Feedback - Apple


Reply

Feb 17, 2025 8:33 AM in response to joedygirl

joedygirl wrote:

Your Apple ID was used at "Apple Store" for $195.99…


Phishing.


Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Text including “billed” amounts will vary.


Also not how payment fraud detection works, either.


See previous replies for details of the tip-offs, clues, and errors in the text.


And previous replies for what to do if you’re still not sure it’s a fake phishing message.

Reply

Feb 18, 2025 7:39 AM in response to lynnhost

lynnhost wrote:

I just got this text too. So, what passwords should I change for my protection? Or is it just my phone number that was used?


Spammers lie. Scammers lie. They build their lies to cause you to do what they want, too. Countdowns, percentages, timers, fear, titillation, greed, anything to get you to act, to act quickly, and to act before you think.


These particular scammers are phishing for your Apple Account credentials.


Other scammers such as the “pervert” sextortion want money.


Other scammers seek other valuables.


What do you need to do here? Nothing.


Since you didn’t expose anything to the scammers, there’s nothing to change.


There are things that can reduce your exposure to these and other scams, though.


Well, if you don’t have two-factor authentication enabled, turn that on. That’s a last-chance means of preventing account takeover, should some future phishing fool you. (Sooner or later, we’ll all get fooled, too.)


If you’re not already using a password manager such as Apple’s iCloud Keychain, consider enabling and using that too, as password managers won’t fill in your credentials on fake (phishing) websites.


Here are some of the many scams: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support



TL;DR: you’re fine. Nothing wrong here, and nothing more to do.

Reply

Feb 19, 2025 12:56 PM in response to Retirement2017

Retirement2017 wrote:

I received this messageApple Approval Notice


We have noticed that your Apple iCloud id was recently used at "APPLE STORE - CA" for $143.95, paid by Apple Pay Pre Authorization. Also some suspicious sign in request and apple pay activation request detected. That looks like suspicious to us. In order to maintain the security and privacy of your account we have placed those request on hold. Your Photos, Data, Bank Information and Cards are at risk. If NOT you? talk to an Apple Representative. Failing may lead to auto debit and charge will not be reversed. Call +1808203**** immediately to cancel this charge.



Billing Department :  Subscriptions and Billing - Official Apple Support

Have a great day!

[Edited by Moderator]

Literally (and I mean literally) MILLIONS of people have received this or similar scam messages. You are not alone. It is sent by bots installed on co-opted computers, mostly Windows PCs.


See→Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams


And NEVER, EVER click on a link in a message or call a phone number in a message.


Reply

Feb 19, 2025 1:45 PM in response to Retirement2017

Retirement2017 wrote:

I received this messageApple Approval Notice


We have noticed that your Apple iCloud id


It’s called an Apple Account, as Apple stopped using Apple ID a while back. Enjoy the brief interlude before the scammers catch up. It’s never been called an “Apple iCloud id”, though.


was recently used at "APPLE STORE - CA" for $143.95, paid by Apple Pay Pre Authorization.


Apple Pay Pre Authorization is word salad.


And that’s also not how payment networks and fraud detection works. If there’s fraud suspected, the transaction is blocked before payment, and only proceeds after explicit approval (from you) is received. The card-holder (you) doesn’t call to block payment, the caller calls to complete the payment, if fraud is suspected.



Also some suspicious sign in request and apple pay activation request detected.

Word salad. Also not how Apple reports issues.


You do have two-factor authentication enabled too, right? If not, go enable that Right Now.


That looks like suspicious to us.


Word salad. Poor grammar, too.


In order to maintain the security and privacy of your account we have placed those request on hold.


Not how this works. Also word salad. Also bad grammar.


Your Photos, Data, Bank Information and Cards are at risk.


That’s not how Apple Pay works. If your Apple Account is breached, sure, you’re headed for a Bad Day.


But you have two-factor enabled, right? That will show a verification code for every new and unexpected login.


If NOT you? talk to an Apple Representative.


“If NOT you ? talk to an Apple Representative” is word salad.



Failing may lead to auto debit and charge will not be reversed.


That’s not how payment networks work. Also not how fraud detection works. Also, bad grammar.



Call +1808203**** immediately to cancel this charge.


Yeah, because Apple is likely to use a number that isn’t toll-free; an 800, . And if you’re still not sure, search for the phone number, and see if it’s associated with shenanigans, or with Apple. And if you’re still unsure, look up the number for Apple in your Wallet or otherwise, and contact Apple.


Arcane technical details: ”Toll-free telephone numbers in the North American Numbering Plan have the area code prefix 800, 833, 844, 855, 866, 877, or 888. Additionally, area codes 822, 880 through 887, and 889 are reserved for toll-free use in the future. 811 is excluded because it is a special dialing code in the group NXX for various other purposes.”


Billing Department :  Subscriptions and Billing - Official Apple Support


Word salad.


Have a great day!


Yeah, because Apple is going to use that “Have a great day!” as its closing, and particularly on a note claiming payment mayhem.


[Edited by Moderator]


Kinda wish here was a moderator for spammers, scammers, and phishers too, but here we are.


A few more of the many sorts of scams: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support



And if you’re still unsure if this is real or a scam, look up the Apple-published telephone numbers on an Apple webpage, and contact Apple directly. Email sending addresses and calling numbers can be faked, too.


We get this same message posted regularly in this thread, dozens of times. This scam gets sent to millions of people.


Contact info for Apple, on an Apple webpage: Contact Apple for support and service - Apple Support


Reply

Mar 1, 2025 6:44 PM in response to enigmatic82

Hello~ Yes, it’s just scammers doing what scammers do. Delete it and move along . Don’t interact with it at all. Click on below and review…


Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Take care.


~Katana-San~

Reply

Mar 5, 2025 8:24 AM in response to 25th Floor

25th Floor wrote:

…The text was posted from “gon**************20@icloud.com”. I hope this does not mean they have hacked the iCloud email of someone…


Scams are illicit businesses, and harvesting insecure servers and insecure accounts is part of that.


One of the more common ways to gain account access is password re-use. One leak from some service somewhere, and the email and password is tried everywhere.


To see (some of) the breached services that have leaked your email and password, visit:

https://haveibeenpwned.com


Phishing works well for gaining account credentials, too. There’s been some well-crafted AT&T “price increase” phishing ongoing.


Some few of many schemes:

Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support



Reply

Mar 25, 2025 2:20 PM in response to charlnice

charlnice wrote:

Why dose my App Store not work what if I don’t have a back account


Apple expects a payment method to be on file when using the app store, and expects to be paid any money they believe is owed them.


With no valid payment method or when Apple believes money owed them, Apple can block access to the app store.


If your App Store access is blocked, contact Apple Support: Contact Apple Support - Apple Support


That all entirely unrelated to then phishing scam messages discussed here.


Reply

Apr 23, 2025 10:52 AM in response to RooC9

I received the same yesterday.

Apple Approval Notice




We have noticed that your Apple iCloud id was recently used at "APPLE STORE - CA" for $143.95, paid by Apple Pay Pre Authorization. Also some suspicious sign in request and apple pay activation request detected. That looks like suspicious to us. In order to maintain the security and privacy of your account we have placed those request on hold. Your Photos, Data, Bank Information and Cards are at risk. If NOT you? talk to an Apple Representative. Failing may lead to auto debit and charge will not be reversed. Call +1******* immediately to cancel this charge.




Billing Department :  Subscriptions and Billing - Official Apple Support


Have a great day!



[Edited by Moderator]


Reply

Identifying Phishing Scams in text messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.