iPhone and Mac Studio NoPrimarySyncZone

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Level 1

12 points

iPhone and Mac Studio NoPrimarySyncZone

I've been trying to figure out for over a month why my iCloud Photos will not sync on any device. I have tried many things and spent several hours with screen sharing support to no avail. I thought perhaps it was my router and replaced it with a Xfinity Xfinity Gateway with lesser security than I had before. Oddly when I go to https://www.icloud.com/photos/ it says to turn on my iCloud Photos when it already is. I see this in the Safari Tech Preview console suggesting a missing zone that I don't know how to fix. I'm also a programmer and handy with the Console app and see hundreds of error that it finds photos stuck somewhere in iCloud and can't resolve them. I have changed Apple ID twice thinking it was to blame but I don't think that matters. What was odd was I saw references to my now new again ID 'fl******@yahoo.com' in the Console app when my ID was changed to m********@gmail.com . I cleared my local photo caches and that didn't do anything. I really think there's server-side cache maybe that needs flushing? Perhaps this error helps. The only time I saw sync work was when I made a new Apple ID and connected via my cell phone hotspot. The sync doesn't work in Safe mode too.

{
  "uuid" : "my uuid",
  "serverErrorCode" : "ZONE_NOT_FOUND",
  "reason" : "Zone does not exist",
  "errorClass" : "ZONE_NOT_FOUND",
  "error" : "ZONE_NOT_FOUND"
}

Thanks for any advice. Michael.

[Edited by Moderator]

Mac Studio

Posted on Aug 29, 2024 3:33 PM

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Answer 1

flabbygum Author

Level 1

12 points

Aug 29, 2024 8:32 PM in response to flabbygum

From my console.app here is the cloudphotod error:

Sync session in scope-update got error: Error Domain=CloudPhotoLibraryErrorDomain Code=35 UserInfo={NSUnderlyingError=0xae0808810 {Error Domain=CKErrorDomain Code=23 UserInfo={ContainerID=<private>, OperationID=<private>, NSDebugDescription=<private>, RequestUUID=<private>, errorKey=<private>, ServerErrorDescription=<private>, CKRetryAfter=30, NSLocalizedDescription=<private>, NSUnderlyingError=0xae08085a0 {Error Domain=CKInternalErrorDomain Code=2029 UserInfo={ContainerID=<private>, OperationID=<private>, RequestUUID=<private>, errorKey=<private>, ServerErrorDescription=<private>, CKRetryAfter=30, NSLocalizedDescription=<private>}}}}, CPLErrorRequestUUIDs=<private>, CPLErrorScopeBusy=1, CPLErrorRetryAfterDate=<private>, NSLocalizedDescription=<private>}, underlying error: Error Domain=CKErrorDomain Code=23 UserInfo={ContainerID=<private>, OperationID=<private>, NSDebugDescription=<private>, RequestUUID=<private>, errorKey=<private>, ServerErrorDescription=<private>, CKRetryAfter=30, NSLocalizedDescription=<private>, NSUnderlyingErro

This error happend on PID 3479 which is looking for this and apparentyly it can't find it:

cloudphot 3479  MIK  txt       REG               1,14  6595408 1152921500312238646 /System/Library/PrivateFrameworks/CloudPhotoLibrary.framework/Versions/A/Support/cloudphotod
cloudphot 3479  MIK  txt       REG               1,14    67108           155815243 /Library/Preferences/Logging/.plist-cache.ksvl1xdS
cloudphot 3479  MIK  txt       REG               1,14      110 1152921500312083054 /System/Library/CoreServices/SystemVersion.bundle/English.lproj/SystemVersion.strings
cloudphot 3479  MIK  txt       REG               1,14    32768           155771718 /Users/MIK/Pictures/Photos Library.photoslibrary/resources/cpl/cloudsync.noindex/storage/store.cloudphotodb-shm
cloudphot 3479  MIK  txt       REG               1,14     4774 1152921500312130613 /System/Library/Frameworks/Foundation.framework/Versions/C/Resources/FileSizeFormatting.loctable
cloudphot 3479  MIK  txt       REG               1,14 32904864 1152921500312500646 /usr/share/icu/icudt74l.dat
cloudphot 3479  MIK  txt       REG               1,14   273432           155815356 /private/var/db/analyticsd/events.allowlist
cloudphot 3479  MIK  txt       REG               1,14  1021294           127436203 /private/var/db/nsurlstoraged/dafsaData.bin

If there's an Apple engineer who can help me decipher this I would really appreciate it. Thanks.

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Answer 2

Aug 30, 2024 9:00 AM in response to flabbygum

First, I have no idea what you're talking about, so don't expect too much, here.

I'm not surprised that it doesn't sync in Safe Mode, since that eliminates lots of background operations. Sometimes just messing around in Safe Mode and going back fixes things, though, so it's good to try.

Is your Photos Library in the Pictures folder, or are you using external storage of some sort. There are heavy restrictions on keeping a Photos Library on external storage. You can't operate a Library from a networked drive, for instance.

Have you tried creating a new, empty Library, making it the System Library, and connecting it to iCloud Photos? Does the new Library sync?

Have you tried creating another user account to see what happens, there? It would be good to eliminate the account as the problem.

Have you tried rebuilding your Library?

Just some things to try, if you haven't already. The answer might be useful to someone who knows more...

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