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Hi guys,
After updating my iPhone from iOS 17.7 to 18, I encountered an error with my work email. It's showing "IMAP server is not responding."Our mail server uses TLS version 1.1. Does iOS 18 support this version? Can you confirm?
[Re-Titled by Moderator]
iPhone 12, iOS 18
None of this advice is relevant to this issue. As I replied to someone else above, the very same mail account can send mail using iOS mail app - which means the phone can authenticate the account AND TLS works. The issue is the the iOS and iPadOS mail app fails to get new mail from imap servers. This is a bug. . It’s very disappointing to see Apple make a mistake in such a primary function.
[Edited by Moderator]
popa_liviu87 wrote:
Do you have it installed on your device? I’m asking because I had a previous version and the mail was still not working properly so I downgraded to the official one back. If so, which version do you have?
Maybe it fixes it for some people, but not for everyone. I have tried the current and previous releases.
I did this, but still had the same issue. It turned out to just be my outlook account that was causing the issue. When I deleted that account the email app stopped constantly trying to reconnect. When I re-added my outlook account I started having the same issue again.
edit: this wound up not being true. It only seemed like outlook was causing the issue. It started constantly refreshing again.
FIXED
This problem is with IMAP folders that have special charecter,
I had in mine "á" in one of the folders , I renamed the folder and just used non special chars.
Fixed the problem.
Others here might have SSL Cert problems, but that is a different problem.
I have checkd this on Server side and Client side , tested back and forward.
IMAPS accounts with no folders sync fine in IOS 18, thouse that have special chars will give you this error.
Also this error is very confusing since it points users in the wrong direction.
Same! I absolutely did not want to update this soon. I typically wait until they have worked out the kinks, but given that I was in the hurricane path, I wanted to download it so that I could have the satellite. Siiggghhh
Same with my email. No longer can download mails on cellular network but can on wifi. It turned out that after updating to ios 18 several apps that were switced on cellular were off after the upgrade. So check to see if cellular switch is on
We tried annelle204's solution (and multiple similar iterations) on all of our iOS18 updated phones and this did not work.
TLS 1.1 is obsolete and has been deprecated.
You need to get your mail server up to speed.
It needs to be using TLS 1.2 or higher.
True, but why is the macOS mail app working fine?
Didn't work for me. I've tried multiple times.
polkamatic wrote:
True, but why is the macOS mail app working fine?
Because macOS and iOS are NOT the same thing.
Thanks for trying, really appreciated, but at least in my case it doesn't solve the problem. Happy for you anyway.
Same problem here.
Must turn OFF SSL on email server to work with iOS 18.
Very inconvenient, worked without issue with iOS 17.
Please Apple fix this.
If you go trough the link Gmail Yahoo and etc will work but if you will go trough Other will not working any of them.
Spent a good cpl hours working with a buddy to fix this issue on his phone and then read the above suggestion by Annelle204 and it worked immediately
Try Securityfile Mail.
Mail not working on iPhone after iOS 18 Update
