You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Mail not working on iPhone after iOS 18 Update

Hi guys,


After updating my iPhone from iOS 17.7 to 18, I encountered an error with my work email. It's showing "IMAP server is not responding."Our mail server uses TLS version 1.1. Does iOS 18 support this version? Can you confirm?




[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Sep 16, 2024 10:04 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2024 7:41 PM

I added / (forward slash) in the IMAP Path Prefix field in IMAP account ( settings > Apps > Mail ) as suggested here in step 5 : 8 Steps to Fix Mail App Issues After Updating to iOS 18 and the issue is now resolved.

332 replies

Sep 24, 2024 8:29 AM in response to manojWijesinghe

Hi all, thanks god I didn't used apple like email service, after all of this I'm still more trusted Securityfile service's then apple, thank you apple developers.

Sep 25, 2024 6:23 PM in response to surveygold

What if they don't fix it? What you gonna do? Just see how people going crazy about Mail app LOL! You can use computer and no issue and free from any of apple apps!

Mail not working on iPhone after iOS 18 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.