Unable to update my iPad to iPadOS 18

Question

Level 1

10 points

Unable to update my iPad to iPadOS 18

I have an iPad with 32GB of memory, since I cannot delete enough apps or data to allow for an over the air update, I do it through iTunes on my computer. When I plug my iPad into my computer, iTunes asks if I want to download and update or just download iPadOS 18. When I select download and update, nothing happens. I have rebooted my computer which restarts the app and I have rebooted the iPad. If I select download, it downloads the iPadOS, but does nothing when I click on Update.

[Re-Titled by Moderator]

iPad, iPadOS 17

Posted on Sep 17, 2024 6:48 AM

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Answer 1

Sep 25, 2024 9:50 AM in response to WmH2

You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively and perhaps more to your preference, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad or other Apple devices, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

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Answer 2

WmH2 Author

Level 1

10 points

Sep 25, 2024 3:58 AM in response to WmH2

Something else to add to this issue. I have done every single iPadOS 17 update using this method through iTunes. I also just tried to get Apple support. But it looks like Apple only supports live messaging or a phone call. I would prefer email or to submit a request like the forum here.

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Answer 3

WmH2 Author

Level 1

10 points

Sep 25, 2024 12:43 PM in response to LotusPilot

It was the app that only gave me 2 options, call or text.

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