iPhone eSIM erased after iOS 18 Update

UPDATE: The issue was finally resolved. After 2 trips to the Apple Store and a trip T-Mobile, a senior Apple technician (on the phone with me and the T-Mobile assistant) scheduled me for a repair. Going into the Apple Store for the 3rd time, this time the genius ran diagnostics and actually found a “No SIM” error on their end. They took my phone and shipped it back to me a week later. They ended up replacing the motherboard. Called up T-Mobile and they were able to push the eSIM to my phone.

I am currently having the same issue. iPhone 15 Pro Max, iOS 18.3.2 , eSIM not functioning. Asked my server, gave me an new line, still not working. I went to this genius bar appointment, Apple service store says that my device is alright. Apple service was not at all helpful. Have booked an appointment again. Don’t know what to do now

When I’ve had eSIM issues in the past the solution has always been with the carrier. I use AT&T and their OTA push eSIM fixes are effective maybe 25% of the time. If I go into the carrier’s corporate store it’s fixed every time in about 10 minutes.

If you haven’t been to your carrier’s retail store, that’s what I’d do before another Apple appointment.

I have gone directly to AT& T. Four times. Literally spending about 13 hrs total. So frustrating. Their solution is for me to upgrade my phone which I don’t not want to extend my contract with them another 36 months because of this.

Same. iPhone 14. First esim started misbehaving. Updated to iOS18.4 – 1 esim disapped compleately, another was showing "no sim".

The UI of Settings app on iphone is messed up, no more "add esim" feature. No half of the settings in physical sim.

Two weeks earlier same happened with a second phone, exactly the same model, make, purchased the same day. This phone was a bit more lucky, after calls with carrier help center, resetting network settings, migrating to another phone and back – the issue seemed to go away. Almost. The UI still is messed up. Some sim settings are missing. Rare signal drops. Waiting for new google pixel release or something. Fed up with this nonsense.

I faced similar issue in iPhone 14 Pro Max.

“add eSIM” option not available under “Cellular”

Under the settings > Cellular option itself greyed out and after update to 18.0.1

Same for me

i can not add an esim as the option add esim disappeared after ios 18 update

Yes, I have the same problem. Have you resolved it?

Yes

Exact same problem

No eSIM no Physical SIM detection

Location

were you able to fix it?

Pawwaan wrote:

were you able to fix it?

Start by contacting your carrier.

I think they're clueless....it is definitely related to the ios 18 update for people who have an eSim. Those are all the people i have talked to who have the issue.