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After updating my MacBook Pro to Sequoia Chrome is not loading most websites

I upgraded my Mac yesterday and since then Chrome does not load most websites. I first cleared the Cache and that did not work. I deleted Chrome and reinstalled and that did not work. Anyone have any other suggestion's?



[Re-Titled by Moderator]

MacBook Pro 14″, macOS 15.0

Posted on Sep 18, 2024 2:18 PM

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Posted on Sep 22, 2024 11:13 AM

After updating Sequoia, can’t open Chrome, can’t download or install Chrome. Tried sending Chrome to trash, rebooting, redownloading using Safari (ugh) NOTHING WORKS. Thanks, Apple.

90 replies

Sep 28, 2024 11:28 AM in response to stweil

For me it’s Safari and chrome that doesn’t work, Firefox works but maybe not running the latest version. If I only use Firefox it’s fine, the second I launch Safari it glitches my router so not only does Safari not access the internet all other devices can’t and I have to reboot my router. Apple needs to fix this but hasn’t yet, Even 15.1 doesn’t fix it.

Nov 14, 2024 2:52 PM in response to Srosenthal333

After waiting for 15.1 and my several beta testers in my fleet to not report any problems, we released Sequoia to our org. About 40 users in and one of the folks running a 14" 2021 Macbook Pro who upgraded from 14.7.1 to 15.1 immediately reported that his Chrome and 3 other Chromium browsers all behaved the same way. NO pages would load. Error was ERR_CONNECTION_RESET

We tried dumping and reinstalling Chrome, running the reset command, dumping cache, turning off firewall, confirming that Safari and Firefox worked without a hitch, booting into safe mode, we EVEN went to recovery console and reinstalled the OS. Nothing helped. Apple support had suggested wiping the device entirely OR just creating a new user. Well. the new user solved the problem! So something about the upgrade to 15.1 caused something bad to happen with the original user profile. We're waiting for Apple to tell us more about 1) WHAT caused it and 2) whether there's a command to execute that can fix that user.

Regrettably neither of the 2 agents I spoke with had a familiarity with this issue (so much for the forums making their way into Apple's awareness) but they were very pleasant and professional at least :)

I suspect that people don't want to create a new user, though for some it might be a relatively painless solution.

I will update this post if I learn anything useful w/r to fixing -- or better yet avoiding -- this problem from happening.


Nov 15, 2024 2:56 AM in response to emotif

Hi, for me the solution is also creating a new user account. It works fine then. But now I have to transfer everything there.

apple support told me they will send me some further instructions but they never reached me. But I can do this by myself anyway. Just super annoying as it cost me a lot of time trying to find out what the issue is. And it seems there are not just a few people who have the problem.

Oct 1, 2024 7:41 AM in response to Srosenthal333

I have been facing the same issues for a few weeks now. For me, majorly, Shopify merchant websites are not opening or taking forever to load. Even their admin/partner dashboards behave the same way.


Steps I took-


  1. I tried to reset the Chrome completely and disabled all the extensions. It worked for some time and then behaved the same.
  2. I tried to turn off the Firewall (not sure why it's not on by default in my colleague's macOS Sequoia). It seems to be working for now.


After updating my MacBook Pro to Sequoia Chrome is not loading most websites

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