AirPods 2 not showing hearing test

Hi, this exactly is the solution. Thanks for writing your entry.

Bought my Airpods Pro 2 on Amazon (Apple Store) and they didn't work.

Went to the Apple Store in person.

In order to update the Airpods firmware, you need to put them in their case, close it, then connect it to a charger.

Then, leave your iPhone nearby for around 20-30 minutes.

The update is silent; no notifications.

Next, once the Airpods show the firmware is 7Bxx (the xx is some number), restart your iPhone.

This fixed the problem for me.

all 3 updates, reboot…still mo hearing health. Physically i am traveling in Europe.

Which country specifically were you in when you tried to update them and even more important which country do you live in when you’re not traveling?

I am pretty certain, from what I have read, that Apple ties your location to the country where you set up your Apple ID. If in the US, they will work. If in Canada they won't. The FDA in the US have approved their use. The equivalent of the FDA in Canada have not.

My 13PM is on 18.1 and my AirPods Pro 2 Lightning is on 7B19 and the option is not showing.

The only possible reason that I can think of is that the feature is not yet available in all regions, as stated here on the 7B19 release notes.

Same. It was promised with the update “this week”. It came today. Updated to iOS18 and still no Hearing Test option.

Oct 25 chat with Apple Support (my AirPods Pro 2 are brand new just for this feature) will only work with iOS18.1. More hype and wait.

Exactly. It works beautifully. Thanks for your help.

I’ve met all three, but still don’t have the hearing aid test on 2 seperate AirPod Pro 2’s that I have (lightning and USB-C).

I just bought a pair and it didn’t show up i searched and saw that only specific countries have this feature, hope they will add the rest of the countries

Same here. I contacted support and they said it’s not available in Canada yet. Maybe in a few weeks but not sure when.

they can have it available all over the world but not canada. 🤦🏼‍♀️

Or France, Italy, Spain and the UK. It's nothing to do with Apple. All to do with restrictions from individual countries.

I’m having the same problem. I just ordered a set of Pro 2 earbuds from Amazon, and they shipped me Pro 2nd generation. Apple confirms that these are NOT the same product, but Amazon insists that they are. For those of you out there having this problem, check your box and see which one you have. 2nd gen does not have the hearing aid feature, and will not receive it. I’m having trouble getting Amazon to take these back, even though they sent me the wrong ones.

What do you do with the data from the audio test? How do you get this into the AirPods.

I was just on a chat with Apple Support and they said the firmware for the AirPod Pro 2 needs to be 7B19. The new ones I got last week were still 6F8. So I have them back in the case and hopefully they will update to 7B19 and it will work.

I couldn't get the test to work with 18.1 and new AirPods Pro 2 out of the case. But after chatting with Apple, the software version on the brand new AirPods Pro 2 was too old. It needed to be updated to 7B19. Once I did the update, the hearing test appeared.

Required: iOS 18.1 and AirPods Pro 2 version 7B19.