iPhone 16 Pro Max Screen Unresponsive

maybe I just have a bad one… Because the update did nothing for me… This is very disappointing… I’m steps away from going back to my 13

Hi, I updated my 16 pro max on ios 18.0.1 and the sensor lags still remain, for example, when flipping through stories on Instagram, it happens that you need to click on the screen twice or even three times to make it work, or when typing, the backspace button works with a second or third touch;(((

Im on 18.0.1 and I still have issues with unregistered taps on my 16PM. Especially noticeable on the keyboard where often I have to press buttons twice. But the same happens also on other parts of the screen.

(iPhone 16 Pro Max, Desert Titanium, 256GB)

So I went by an Apple Store finally. Got my phone diagnosed as well as had it gone over by one of the Apple Genius’ there. The only thing they recommended me to do for the device is to completely factory reset and start my device fresh by not restoring my backup. They say it may have been an issue with my iPhone 13 Pro Max just hidden in the background.

So I did the reset, and nothing. It did nothing. Now I’m still struggling with the same screen issues and ontop of it I’m locked out of Microsoft Authenticator for my work.

Apple. Come on. This is getting crazy.

I’m so happy it’s not just me!

This is a big problem Apple! The phone has been out for a week now, it’s poor that a software update hasn’t taken place yet!

I have the iPhone 16 pro max. Scrolling one handed on apps with my thumb only on the screen will frequently not register the swipe. I have confirmed this is and issue on iOS 18. I have done two complete resets, issue is still present. This isn't and issue on my iPhone 15 pro max. This is annoying and needs a fix before the return window closes.

[Edited by Moderator]

I have done the 18.0.1 iOS update and I haven’t noticed a difference. The screen is still incredibly laggy and sometimes totally unresponsive (particularly right hand side of

screen when trying to send WhatsApp messages, and top left when pressing a “back” arrow in an app). I pre-ordered my device so gutted as am sure I am now outside of the return window. 😩

Laggy screen. Unresponsive to touch. Especially around the corners. Can never “x” out of things. Force restart does not help. iPhone 16 Pro Max. Also has connectivity issues with Verizon everywhere.

So they sent out a software update to address this issue and I will say it helped fix the problem for the most part BUT it does still occur here and there

new iphone 16 pro has same issues, left top "go back" button is not working. so every time I have close all app and reopen, because I can not go back the privious page. it is so frustrated. I am about to return and keep use my 12 pro.

It’s likely hardware.

I’m on my third 16 PM replacement. Third.

It’s been happening since launch day; I was hoping iOS 18.0.1 would fix it, but it appears to be a design flaw with the phone itself. This isn’t happening on my IPad, and it didnt happen on my last model either. The touchscreen is nigh unusable. I am hoping that I’m wrong, but If this isnt fixed by the next update, I will likely be taking the (unfortunate) and tedious measure of moving everything off of the apple ecosystem, and this is from an Apple customer of over a decade. Peace.

Apple has released iOS 18.0.1, which resolves this issue and many other issues such as:

• Camera may freeze when recording macro mode video on the Ultra Wide camera in 4K with HDR turned off on iPhone 16 Pro models
• Messages may unexpectedly quit when replying to a message with a shared Apple Watch face
• Performance may be impacted due to an issue with memory allocation on some iPhone models

For information on the security content of Apple software updates, please visit this website:

Apple security releases - Apple Support

Yes, I’m on newest version as of today, they did some test and diagnosis here there, they said everything is fine, they didn’t find anything that needs to make repair or replace 😭😭, I’m not asking for refund, I want to have exchange, and my phone is brand new, they refuse, and I have to deal with it everyday so sad………

I have summarised the problem to 3 issues which a lot of people were facing, which one do you have ?

Issue A : Touch screen does not react to taps or swipes intermittently (repeated tap/swipe required).

Issue B : Touch feels laggy. It reacts but not immediately (most noticeable when typing quickly on the keyboard).

Issue C : Parts of the screen near the edges never react to touch input (the right part of P or backspace button on keyboard near the edge of the screen)