My iPhone 16 Pro Max's screen is getting scratched easily

Charuckshy wrote:

I got 7-Day Complimentary AppleCare+ Proof of Coverage with my iPhone 16 pro max 1TB. To continue coverage, you can buy AppleCare+ at the end of your 7-day complimentary period.

You have access to technical support, additional hardware service options, and coverage for unlimited incidents of accidental damage that occur and are reported to Apple during the 7-Day Complimentary period

Then the Apple Store was being generous to you. There is NO published Apple 7 day Accidental Coverage Policy.

I seriously regret upgrading now… they said screens are tougher but I have 4 random screeches and I kept it away from keys etc. My 12 pro max was bashed in my handbag with keys for 3 years and 0 scratches

I preordered directly from apple store website. And I just double checked under my orders. And yes they give 7-Day Complimentary AppleCare+ for iPhone Automatically registered with your Apple hardware.

Apple offers a 7-day complimentary AppleCare+ for iPhone in certain countries, including Australia. This coverage provides limited accidental damage protection during the first week after purchasing an iPhone, allowing users to assess the benefits of AppleCare+ before committing to a plan.

If you’re in Australia you can confirm the details on Apple’s website or with local Apple retailers.

I understand that ceramic shield glass is not scratch resistant and iPhones are more prone to scratches, and it's not rocket science that it’s much easier to solve the scratch issue with a screen protector. Screen protectors nowadays are really good applying hasslefree. 

But my problem is different. I don't have any scratches on my screen. I have a crack out of nowhere even with the screen protector.

First thing I did when I got my new iPhone, was to slap a screen protector and then put in an Otterbox Defender Pro. 

Still after less than a month I noticed a hairline crack. No idea when or how I got it. It's a fracture that run across the surface of the screen which is thin. Unlike scratches, you cannot feel the hairline crack with your fingernail. Unfortunately I didn't continue AppleCare+ at the end of my 7-day complimentary period.

Please note that Shatter resistance and scratch resistant aren't the same thing.

Scratches aren't covered by AppleCare but cracks are, which is why they opt for crack resistance over scratch resistance. 

Hello~ Your choice on AppleCare. You can expect all you want until there’s a problem. Just a reminder this is a technical forum in which to ask technical questions and receive technical answers. Not a complaint center. Apple doesn’t look at this site or threads except to make sure the rules are followed. But carry on…

~Katana-San~

Here’s the point of my argument: I have had iPhones for 10+ years. I haven’t always used a screen protector but I have used them in the past, I know the value of having them. I did not have a screen protector on my 15 pro max, and I did drop it a couple times and there was not one scratch. 3 weeks into my 16 pro max, I have two scratches after having dropped my phone 0 times. It’s glass, I know it scratches. This is a new phenomenon this model year for me.

Goomfrugba wrote:

Here’s the point of my argument: I have had iPhones for 10+ years. I haven’t always used a screen protector but I have used them in the past, I know the value of having them. I did not have a screen protector on my 15 pro max, and I did drop it a couple times and there was not one scratch. 3 weeks into my 16 pro max, I have two scratches after having dropped my phone 0 times. It’s glass, I know it scratches. This is a new phenomenon this model year for me.

I understand your point. You were clearly lucky with your iPhone 15 Pro Max. If you opened the thread I linked above, many many many others weren't as lucky as you with their iPhone 15 model. You still have the opportunity to put a screen protector on your iPhone, which will likely hide any scratches you've gotten and prevent future ones.

I have had mine for less than 3 hours. has 4 noticeable scratches already. Annoyed as I had bought the screen protector at the same time ready to put it on at home. All screens get scratched eventually, but this does some absurdly quick for it to happen.

https://discussions.apple.com/thread/255768231

Hello once more~ Apple isn’t here and complaining here is futile…it’s just complaining. Carry on and for those that actually want their concern addressed…

Product Feedback - Apple

~Katana-San~

Hello~ Click on below…

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~Katana-San~

Hello~ Why don’t you ask Apple? Click on Support icon in lower left corner or…

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~Katana-San~

Me iPhone 14 Pro Max in upgrade program

Def not paying that amount. Which screen protector would you recommend for best chance of hiding scratches?