Has anyone noticed the screen on the new iPhone 16 pro max scratchign easily? Had mine for 1 full day and already has a semi deep scratch and another scratch on it.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
DeloGs wrote:
I believe most of us, including myself, have already reported this issue to Apple. Posting here is meant to highlight the problem and inform other users about the decline in quality with the new phone, potentially saving trouble for those considering a purchase.
I also appreciate your efforts in recommending screen protectors. However, Joseph Corl’s comment about the leather analogy was spot on—I’ve never heard of a furniture manufacturer suggesting that customers wrap their furniture in plastic after purchase.
Expecting such measures for a flagship iPhone product is simply unreasonable.
The analogy still doesn't work. For one, nowhere does Apple say anyone needs to put a screen protector on their iPhone. NOWHERE. But Apple does sell and install screen protectors. Some people aren't bothered by scratches on their screens. Just like some people aren't bothered if their leather seats age, patina or get scratches. So no, seat manufacturers don't suggest you need a seat cover and Apple doesn't say you "need" a screen protector.
The iPhone 16 phones are NO MORE susceptible to scratches than previous iPhones. Every year for as many years as I can remember, there have been equally lengthy threads of people upset because their phones screen is scratching. iPhone 12, 13, 14, 15 and now 16 in particular, because that's when Apple went with the new glass formula, which they call Ceramic Shield (an unfortunate name in my opinion). Ceramic Shield is much harder to break. But to make glass harder to break, it has to be a bit softer. And softer means it can be easier to scratch. The tradeoff of course is, screens which are harder to break, save users $Hundreds in having to have their screen replaced because it cracked in a fall. I would hope you'd agree you'd rather not have to spend hundreds of dollars replacing your screen if it broke from a drop? No one has yet found a glass formulation, which is equally harder to break and equally harder to scratch. You'd become richer beyond your wildest dreams if you did! But a very small investment in a screen protector will ensure the screen on your iPhone doesn't scratch. It's a lot easier and less expensive to replace a screen protector than it is to replace the screen.
You are more than welcome to continue to alert other users. In fact, I hope people do read these posts and help themselves by putting a good quality screen protector on their phone the moment they get a new phone. They wouldn't be here complaining if they do. But to expect that glass shouldn't be able to scratch and this is something new, is simply wrong. As already mentioned, there are many many threads on just about every iPhone model released of people claiming they never got scratches until their new phone.
I’m trying to find out what I should do. I just got the phone and the cases were back ordered.. Going about my low-key day and the screen and sides look like my old iPhone 7 after getting run over. It’s like a tin can. I hope I can return it or at least return it for another phone after I get it repaired. Apple, t-mobile, assurant? Not sure it will last the month it would take for a replacement.
I should not apply anything (screen protector and etc) to my iPhone when I pay $1000 for the product! So now you are blaming consumer for not adding extra stuff ($3 - whatever). If I pay this much for a phone I at least expect that my hard earned money is worth. The other thing you can do is contact the media if Apple gives you run around. I always love Apple but if Apple goes berserk on me or run around, I will end 20 years Apple fan. Dell is offering pretty good deals to me. Yes I hate Windoz but why you use a product like MSFT and the same run around
My Phone comes from the Box with minor scratches in the ceramic 50X better screen. So disappointed, you buy something that comes with scratches; it would be better to purchase something second-hand because you pay less and expect it.
Same here. I have a lot of scratches on my screen. Looks like a spiderweb. I really am upset. Paid so much for a phone and after a few days this happens. I hope Apple will do something about it. I’ve never had this before with other iPhones. And am a customer for 10+ years. Insane
Same here, 3 days old iPhone 16 pro with a big deep scratch across the screen. My 4 years old iPhone 11 is less scratched and never had any screen protectors. I must admit, i am really disappointed considering premium price you pay!
I notice that my screen shows a lot of fingerprint marks, and in addition to scratches appearing, it seems like the coating is either missing or has an issue. Who should I contact at Apple to get an answer?
Apple should have a recall on the iPhone pro max 16 screens. I have had iPhones over 10 years and never had a phone screen scratch like this and so easily. And it’s deep scratch! Why are they ignoring this?
A lot of people replied, "Yes, buy a cheap screen protector." but that is not the point. Yes, of course, I bought the case and screen protector (It happened before I received my screen protector), but when you pay $1000+ for a product, do you expect me to buy a cheap screen protector? I expect something better. Yeah, you can say oh, it's always people complaining. I never complained since my iPhone one. And I am looking at my wife's iPhone 14 Pro Max; she had for two years without a screen protector and not even a scratch, let alone a .5" circle of scratches on my iPhone 16 Pro Max. And touch sensitivity is gone in the area of scratches.
こんにちは I understand Katana-San. But people kept posting I need a screen protector!! Again, if I pay $1000+ for a product I expect better. Just like Hyundai and Kia reponse to USB Cable Hack (My city, hundreds of cases), oh you can just buy the cheap streering lock and gas peddale lock, it will be fine! Really? That is the same as excuse for buying a cheap screen protector!
I take really good care of my iphone 16 pro max but still end up getting scratches on the screen. My old iphone 13 pro max was really abused and does not have a single scratch. Can we go through apple care for replacement?
What are you saying? A screen protector protects against breaking the screen but not hairline cracks? You’ll need to explain that line of thought. How exactly does it not protect against hairline cracks?
Charuckshy wrote:
I got 7-Day Complimentary AppleCare+ Proof of Coverage with my iPhone 16 pro max 1TB. To continue coverage, you can buy AppleCare+ at the end of your 7-day complimentary period.
You have access to technical support, additional hardware service options, and coverage for unlimited incidents of accidental damage that occur and are reported to Apple during the 7-Day Complimentary period
Then the Apple Store was being generous to you. There is NO published Apple 7 day Accidental Coverage Policy.
This is the email I receive from apple, not from a reseller.
This Proof of Coverage confirms 7 days of complimentary AppleCare+ coverage for your Apple product(s) listed below. You can also verify your coverage online at mysupport.apple.com/products.
Take a moment to review your coverage details. Depending on where you purchased AppleCare+, your Coverage End Date is based on purchase date, shipping time, or activation. If corrections are necessary or if you have questions, please contact Apple support.
ProductIPHONE 16 PROMAX,ROW,1TB,WHT TTNM
I preordered directly from apple store website. And I just double checked under my orders. And yes they give 7-Day Complimentary AppleCare+ for iPhone Automatically registered with your Apple hardware.
i’m not even planning to get AppleCare+ as someone already mentioned when you purchase a high quality expensive iPhone around $3000 AUD you have certain expectations of product standards- expecting upgrades to be superior to previous models not inferior. That is why this type of forums are useful because people get to share their experiences, it shows you are not the only one - it’s much more powerful when people get together and share experiences. So Apple can look at this thread to understand that a lot of people have the same issue. Even the best companies might have a bad manufacturing batch etc
My iPhone 16 Pro Max's screen is getting scratched easily
