Has anyone noticed the screen on the new iPhone 16 pro max scratchign easily? Had mine for 1 full day and already has a semi deep scratch and another scratch on it.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
DeloGs wrote:
I believe most of us, including myself, have already reported this issue to Apple. Posting here is meant to highlight the problem and inform other users about the decline in quality with the new phone, potentially saving trouble for those considering a purchase.
I also appreciate your efforts in recommending screen protectors. However, Joseph Corl’s comment about the leather analogy was spot on—I’ve never heard of a furniture manufacturer suggesting that customers wrap their furniture in plastic after purchase.
Expecting such measures for a flagship iPhone product is simply unreasonable.
The analogy still doesn't work. For one, nowhere does Apple say anyone needs to put a screen protector on their iPhone. NOWHERE. But Apple does sell and install screen protectors. Some people aren't bothered by scratches on their screens. Just like some people aren't bothered if their leather seats age, patina or get scratches. So no, seat manufacturers don't suggest you need a seat cover and Apple doesn't say you "need" a screen protector.
The iPhone 16 phones are NO MORE susceptible to scratches than previous iPhones. Every year for as many years as I can remember, there have been equally lengthy threads of people upset because their phones screen is scratching. iPhone 12, 13, 14, 15 and now 16 in particular, because that's when Apple went with the new glass formula, which they call Ceramic Shield (an unfortunate name in my opinion). Ceramic Shield is much harder to break. But to make glass harder to break, it has to be a bit softer. And softer means it can be easier to scratch. The tradeoff of course is, screens which are harder to break, save users $Hundreds in having to have their screen replaced because it cracked in a fall. I would hope you'd agree you'd rather not have to spend hundreds of dollars replacing your screen if it broke from a drop? No one has yet found a glass formulation, which is equally harder to break and equally harder to scratch. You'd become richer beyond your wildest dreams if you did! But a very small investment in a screen protector will ensure the screen on your iPhone doesn't scratch. It's a lot easier and less expensive to replace a screen protector than it is to replace the screen.
You are more than welcome to continue to alert other users. In fact, I hope people do read these posts and help themselves by putting a good quality screen protector on their phone the moment they get a new phone. They wouldn't be here complaining if they do. But to expect that glass shouldn't be able to scratch and this is something new, is simply wrong. As already mentioned, there are many many threads on just about every iPhone model released of people claiming they never got scratches until their new phone.
That's sad you know because when I got my iPhone 16 pro max it did scratch on the second day of using it. I just had the screen down than I noticed that my screen was scratched. Dose apple care plus cover that kind of scratches?
jarrod46 wrote:
Sounds like information an Apple employee would know…are you telling on yourself here? Hmmm???
Believe what you want to believe. It's information someone like myself, who has been on this forum, helping others for more than 15 years, who has seen every new iPhone release in all those 15 years and has seen the same complaints with every iPhone release. Nothing more.
It wasn't the same at all with past generations of iPhone. It's particularly true of this iPhone 16. We are a a majority to think that and I bet that there will be adjustments made in the future.
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I’m sorry but if your screen truly looks that bad there is more going on than spontaneous screen scratches out of thin air. Either you are exaggerating or you are exposing your screen to a lot more friction and contact than you think. I’m leaning towards extremely exaggerated because confusing dirty and “scratched like I slid it across a parking lot” is a pretty bizarre thing to be miles apart on.
Is it just coincidence it has happened on this iteration of the iPhone vs previous models?
I don't think there has been any previous scenario where there has been an issue with hardware that Apple has tried to then place blame on to the user/consumer.... oh wait a second....
Mine as well I have two huge deep long scratches after taking it home for 2 hours. I am very careful. So annoyed I just upgraded to this phone. My 12 was absolutely useless and was so excited to get a nice new one. Anyone know something that will work on the sccesfches before I put my glass screen protector on?
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Im surprised with how many people have the same issues! I have mine for 1 night and the next morning got 2 hairline scratches. Unbelievable and unacceptable for this latest iPhone.
does anyone know whether this issues can be covered by warranty?
Joseph Corl wrote:
A scratch is like a rip. It still functions, but it shouldn't be happening just because I sit on it.
Again, nice try, but the analogy doesn't work. Leather is a completely different material than glass is.
Joseph Corl wrote:
So if leather develops a patina, scratches and crease marks after just one week that's OK? Otherwise put plastic on it?
So you don't think the very first time you get in a brand new car with leather upholstery, you couldn't possibly damage it? Of course you can. And I actually did with a brand new car once. Leather is a soft material. Glass is a hard material. Glass is man-made. Leather is a hide, which came from a previously living animal which has been through processes to make it suitable as a seat covering.
Again, your analogy doesn't work here. So, this is my last response to you.
Take care.
"I appreciate your perspective, but the issue isn't about whether prevention is a good idea—it's that many iPhone users have never needed a screen protector before and are now finding that normal, careful use is still resulting in scratches. To use your sofa example—if a manufacturer suddenly said their new leather was softer but now required plastic covers to prevent early wear, wouldn’t that feel like a step backward?"
Hello once more~ This sounds like an endless circle. I hope that you will provide Apple with your point of view about your scratched screen. One more word about my leather sofas…since I have taken preventative steps …I will not need worry about the manufacture’s “new” leather. Take care.
~Katana-San~
How do you account for the fact so many don’t have this issue? In fact, if I were to rate iPhone’s as to most scratch prone, it would be iPhone 14 series. Least scratch prone, having owned every iPhone except 5 and 5s, I have to rate 16 Pro Max as the best.
Any theories?
My other phone stopped working, so I got this one on a whim, therefore, ordering a screen protector was not in the picture at the time. The place I got my phone did not have any in my size, unless I wanted the iPhone 16, but not the plus. This isn’t the issue of the protector, it’s the issue of the cheaply made screen. There are no bubbles or dust under my screen, so again, that isn’t the issue.
its just wild that you pay almost a grand for a phone for it to be made so cheaply. I usually keep screen protectors on, so that’s not a big issue, but the fact that it scratched when I hardly touched it, knowing it could happen? Yikes. Unfortunately, that’s how everything in this world is made, cheap.:(
ROMAN4261 wrote:
I phone iPhone 16 pro screen have big scratch even I am use screen protector at all time how do this scratch coming to my screen I really can’t understand
A scratch CANNOT happen under a screen protector, so I'm not sure what you don't understand? A screen protector CAN be scratched. And the great thing about screen protectors, is they can be replaced easily and affordably.
My iPhone 16 Pro Max's screen is getting scratched easily
