Desktop Files Missing Since Sequoia Update

None of my desktop files are showing up on my MacBook Pro after I upgraded to Sequoia 15.0 today. I went into my iCloud settings > iCloud Drive and attempted to turn on Desktop & Documents Folders which is currently turned off. Every time I move the slider to On, it thinks for a second then immediately switches back off. I've restarted my computer and have the same result. Any suggestions/fixes?


MacBook Pro 14″, macOS 15.0

Posted on Sep 23, 2024 12:35 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2024 12:06 PM

I just got off the phone with Apple support for this too. I couldn't see some, and then all, files on my Mac's Desktop, which were also in my iCloud/Desktop folder. Apparently this is a known issue. After I upgraded to Sequoia, I was supposed to accept a new iCloud license. Maybe I didn't see it or maybe it didn't show up. The support person had to reprompt me and I accepted it. They also said my iCloud account had a storage discrepancy they had to fix and it should be reindexed in the next 24 hours. In the meantime I can show hidden files (CMD SHIFT .) to see my files on my Desktop.

53 replies

Sep 26, 2024 7:16 PM in response to DeepGapFisher

And indeed all my files are there, including the aliases I made. The MacOS Window system(?) is hiding them!



A "Shift+CMD+Period" shows the files on the graphical Desktop. (I think @tommytron mis-stated it was "Shift+OPTION+Period". ) What doesn't work for me is when the Sequoia upgrade hid my original files. I tried to "ls" in the Trash directory to see if it's there but I guess I need to sudo to do that and I'm too tired to look up how to create a su password tonight. All this doesn't solve the problem though. Something is routinely hiding the files for some reason. Apple needs to chime in here.

Nov 28, 2024 8:29 AM in response to akcoddington

Thank you for this! What a lifesaver. I had rebuilt permissions, rebooted in safe mode, force quit the finder, trashed Finder preferences, etc... with no effect. I merely opened Parallels Toolbox again and suddenly the files popped back up on the desktop.


What's maddening about this is that though I could find ways to get to the files through other methods, they truly were invisible from the desktop folder, so I had to remember what was on the desktop in order to find ways to access each file – there was no way to browse, even through hierarchal finder menus and column view.

Sep 26, 2024 6:31 PM in response to tommytron

Interesting. Either I don't follow you or it doesn't work for me. I don't see anything new.


However I have another example of the problem. I reboot and find everything OK on the Desktop. I then plug in the external monitor I use off and on. ALL THE DESKTOP ITEMS THEN DISAPPEAR and I have to recover them from backup again. This time they all say "(from backup)". We're about to get hit by Helene (I live in the NC mountains) so I may be offline for a while. I'd appreciate others hitting up Apple on how to fix this Sequoia upgrade problem. My Mac is essentially unusable in the current scenario.


Sep 26, 2024 6:55 PM in response to DeepGapFisher

Correction: The monitor point I made is a red herring. All I need to do is reboot and what was on my desktop before the reboot is now gone (I can literally watch the icons disappear as MacOS starts up.) When I try to move my Aliases I had made as a safety net, I get:



Which seems to confirm the Hidden point @tommytron made. At this point, the Desktop is essentially useless to me. Someone from Apple needs to step in here.


Sep 27, 2024 9:49 AM in response to ErraticJackleg

I have a lot of files missing and hidden, from desktop and docs. Some are hidden, some are missing, some have the download icon. I have iCloud desktop and drive on. I don't use parallels.


Before I realised some were hidden, I began restoring from Time Machine, so now I have two copies of some folders...what a mess. 1000s of files, and they're so randomly scattered, I have no idea what's missing.

Sep 30, 2024 10:56 AM in response to ErraticJackleg

I have been on 2 different Apple support chats/calls today for more than an hour and after searching high and low - ALL of my CLIENT files that are missing. All they were able tell me was that they highly doubted it had anything to do with the new update.

Well, all my files were there on Saturday, I didn't even open up my computer yesterday, update happened this morning and as soon as it rebooted, all files are gone. Not in icloud, not hidden anywhere I can find them, just - gone.

A FULL catalog of Lightroom - gone.


Now what?!


Sep 30, 2024 12:26 PM in response to tommytron

I really appreciate you trying to help.

I've tried the "Shift+Option+Period" and it didn't do anything. lol

I restarted it and now even the few things I was able to find and put on my desktop are missing also. 🤣🤦🏻‍♀️ (As bad as all this sounds, at least now I know it's definitely the update. I just have to figure out to get all the files back before my clients start to get ******. lol)

I'm just gonna sit back, try not to throw my laptop and restart it another million times to see what happens.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Desktop Files Missing Since Sequoia Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.