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HomePod MQHW2 - Stuck in an download/update loop

I have a Home setup containing 3 HomePods - all generation 1 and none of them configured as a stereo pair.


2 of the 3 HomePods updated to 18 without issue but I have one that is stuck in a download/update loop trying to go from 17.5 to 18. I have been through all the usual reset, remove from home, turn off soundcheck, remove from iCloud, 2.5Ghz WiFi, add into new room etc. and even tried to update through a different phone and iPad associated to another iCloud account.


The 2 HomePods that updated were model MQHW2B/A and the one that refuses to update is MQHW2.


I am reaching out to see if anyone has managed to get an 18 update to stick with this model of HomePod and any advice on how this was achieved.



Posted on Sep 25, 2024 7:38 AM

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HomePod MQHW2 - Stuck in an download/update loop

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