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AppleTv+ app crashes 2 seconds after starting a show on my Sony Bravia TV

Everything was working for two weeks. Today, I cannot stream any show.

I reinstalled the app and cleared cache multiple times. I even reset the TV, which required reinstalling all my other streaming services. But the app cannot stream. All other streaming services, Max, Netflix, Amazon, work fine. Also, the app works on my Apple devices: iPad and iPhone, just not on my smart TV.

Thanks for any help

BRAVIA4KGBATV3,

Posted on Sep 28, 2024 6:53 PM

Reply
4 replies

Oct 5, 2024 10:38 AM in response to 12jz12

Same here using a Roku stick on my Sony TV.

If you use a Roku, then the TV model is not a factor.

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the streaming device (or TV),
  3. Wait 30 seconds,
  4. Plug the streaming device (or TV) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

AppleTv+ app crashes 2 seconds after starting a show on my Sony Bravia TV

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