SIGNIA HA-PURE C&G T51X Bluetooth issues

Question

Level 1

23 points

SIGNIA HA-PURE C&G T51X Bluetooth issues

This will be the strangest problem ever. But I just got new hearing aids model above. They were working great and then I was in the Signia app and it would connect to Bluetooth briefly and then stop. Since I’ve always been fairly tech savvy, I was making some adjustments within the app and I turned off all of the streaming stuff to see if that changed anything and then I rebooted my hearing aids and they wouldn’t reconnect. So I did all of the things I cannot tell you how many times I have rebooted my phone. I have unpaired my hearing aids I have Done it over and over. Until I’m ready to just give up. Here’s what happens:

I can pair either HA to Bluetooth individually it will pair, but regardless of which one I use it shows as the left hearing aid. Right now it is showing as the left hearing aid, but if I click on stream to left, it’s streaming to the right and actually to the right only. I can no longer get both right and left hearing aids to pair together.

I updated my phone to iOS 18 hoping that that would reset things and that I could go back in there and it would work it will not. I will check with my audiologist tomorrow. I had left a message on Friday morning, but no one ever called me back so has anyone experienced this? If so, was there a fix? I wondered about completely wiping out my phone and starting all over doing a complete reset would that fix anything? Do you think?

iPhone 15 Pro Max

Posted on Sep 29, 2024 10:05 AM

Reply

Answer 1

brbo

Level 8

35,518 points

Sep 30, 2024 6:14 PM in response to DTMEDIC

Hi DTMEDIC

Re: SIGNIA HA-PURE C&G T51X: "I can pair either HA to Bluetooth individually it will pair, but regardless of which one I use it shows as the left hearing aid. Right now it is showing as the left hearing aid, but if I click on stream to left, it’s streaming to the right and actually to the right only. I can no longer get both right and left hearing aids to pair together."

Am no expert in this area, yet your post to the community deserves some response.

Trouble-shooting steps you may want to try:

✽ Hearing-aids need to be in pairing-mode, and may need to be moved closer to iPhone in order to connect

✽ Check the Settings to make sure your hearing aids are listed correctly, and are available there, for connection. Check: Settings > Accessibility > Hearing Devices controls.

✽ Turn Bluetooth off, wait a few seconds, and turn bluetooth back on.

✽ Restart iPhone to re-establish the connection. Restart your iPhone - Apple Support

✽ There's another setting which may or may not be helpful:

Settings > Accessibility > Audio/Visual > Balance. You can set the balance in the middle.

✽ You may want to check (within the app, with the hearing-aid manual, with your hearing specialist, or with Signia's Website Support) to see if there is a firmware update to install.

✽ Seems this particular model does not appear amongst the Signia hearing Aids in Apple's List of compatible models. I do not know whether it is so new it has yet to be listed, or whether it may not be completely compatible with iPhone.

Apple support's List of Made for iPhone hearing devices - Apple Support

Signia

Active
Active Pro
Insio C&G ITC*
Insio C&G ITE*
Insio ITC (BT)
Insio ITE (BT)
Intuis
Motion 13
Motion 13P
Motion C&G
Motion C&G P
Motion C&G SP
Motion CHARGE&GO
Pure C&G*
Pure Charge&Go Nx
Pure Charge&Go X
Pure 13
Pure 312*
Pure C&G
Pure C&G T*
Pure Charge&Go
Stretta Aya
Stretta HP
Stretta M
Stretta M-R
Stretta RIC
Stretta UP-R
Styletto*
Styletto Connect

All the best :-)

Reply