User profile for user: vasil05
vasil05 Author
User level: Level 1
44 points

Issues with iPhone 16 Pro Max – Speaker and Screen

Since I bought my iPhone 16 Pro Max, I’ve been experiencing two issues. The first one is with the top speaker – when I increase the volume past halfway, the microphone starts to crackle. This is especially noticeable during phone calls, and the sound quality becomes very bad. The second issue is that sometimes, out of nowhere, the screen stretches for a split second, and I see green, black, or other colored lines. These lines appear in different parts of the screen, especially when I turn it on or in certain apps. Even the Always-On Display sometimes glitches. I’m starting to wonder if the phone is defective or if it’s a software issue, as updating to iOS 18.0.1 hasn’t fixed it. Does anyone else have this problem with the new iPhone?

iPhone 16 Pro Max, iOS 18

Posted on Oct 10, 2024 10:59 AM

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User profile for user: nhazarika
nhazarika
User level: Level 1
13 points

Posted on Nov 2, 2024 3:57 PM

I usually use the “Apple Support App” to investigate any issues and refer to articles relevant, which the app automatically populates from a lille description of the problem. It can also use the Serial Number to check warranty (limited 1 year) or AppleCare (if applicable) and tells the eligibility for paid/unpaid service options available best for you.


From there you can choose the option suits you like scheduling reservations to nearest store or send-in etc. Scheduling can be done for a week ahead max.


Here, is an article I found when searched speaker/loudspeaker. Sometimes a quick look can be very rewarding and save you efforts as last I remember I had to backup the phone, erase the device after I sign out and oops, I will regret this a few days later as I never updated my phone number linked to the AppleID.


If you can’t hear any sound or hear distorted sound from your iPhone, iPad or iPod touch speaker – Apple Support (UK)


Another reason for replying on this post is to share that some phone models may get replaced/repaired under replacement programs for similar issues reported and do check it out.


Apple Service Programs - Apple Support




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User profile for user: Lebourrrrr
Lebourrrrr
User level: Level 1
8 points

Apr 1, 2025 10:59 PM in response to vasil05

Just send them my brand new iPhone 16 pro max of about 7 months. I had to wipe it, all that stuff. They receive it and within the day they already knew that….. there was nothing wrong with it. Definitely must be inside my head. Or I have my parents and friends phone to compare to and theirs is fine and my new phone isn’t. Feeling very frustrated going through the whole service process to have nothing change! The top speaker doesn’t work well and it’s not loud and crackles!! Do not buy a new iPhone!

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Issues with iPhone 16 Pro Max – Speaker and Screen

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