New Apple TV device already has email connected?

Question

New Apple TV device already has email connected?

I bought a brand new Apple TV device today. Everything looked fresh other than no plastic wrap on the exterior of the box, but the device still had the black tape around the ports when I opened it up.

When I turn it on, there’s already an email as in there as the ‘default user’. Does this mean the store sold me a returned or refurbished product under the guise as a new one?

I’ve removed the email from settings but every time I log into a streaming service it asks if I want to use the old email. Should I have any concerns around security if it is a returned or refurbished device?

Posted on Oct 12, 2024 6:14 AM

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Answer 1

Oct 12, 2024 7:49 AM in response to nicoletravelbug

Does this mean the store sold me a returned or refurbished product under the guise as a new one?

Seems like it. Did you get a discount? I wouldn’t pay full price for open box. Maybe that’s just me.

I’ve removed the email from settings but every time I log into a streaming service it asks if I want to use the old email. Should I have any concerns around security if it is a returned or refurbished device?

If you’re going to keep it, then do this to wipe any prior data from the device:

Reset or restore your Apple TV to its factory settings - Apple Support

That will get rid of the email that you saw.

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Answer 2

Oct 14, 2024 4:15 PM in response to Urquhart1244

Appreciate you taking the time to respond!

No, I didn’t get a discount. My silly self believed maybe Apple was going eco friendly without the plastic as all the stickers were on the AppleTV so it looked new.

Will reach out to the company, or complete the steps for a factory reset.

Thanks again!

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