Mail crashes despite repeated full resets

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Level 1

11 points

Mail crashes despite repeated full resets

MacBook Pro with M1 chip; Sequoia 15.0.1, and running Spamsieve.

Mail loads, almost immediately shows a spinning ball, and will not even force quit. With a forced reboot Mail reopens on its own and immediately crashes again. Tried to do a reset by deleting the preference file, application state file, and then re-indexed. Nothing seems to help. Forced reboot and reopened in Safe Mode; but mail still crashes even then.

Seems to be related to an email that Mail is unable to fully delete.

Temporarily switched to Outlook, which I learned to hate when I had Windows computers, Would like to get Apple Mail working again.

MacBook Pro 16″, macOS 15.0

Posted on Oct 12, 2024 5:38 PM

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Answer 1

Oct 13, 2024 6:46 AM in response to masandman

In SpamSieve’s Settings ‣ Apple Mail ‣ Setup window, you can select Disable spam filtering in Apple Mail to temporarily turn off SpamSieve and make sure it isn’t related to the hang. Either way, I recommend using Activity Monitor to record a sample from Mail during the spinning beachball to see what’s causing the hang. It might be a Spotlight issue, for example.

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Answer 2

masandman Author

Level 1

11 points

Oct 13, 2024 7:00 AM in response to michaeltsai

Thanks - will try those suggestions & post an update

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Answer 3

Oct 18, 2024 1:16 AM in response to masandman

For me it crashes almost every time that I send an email... despite deleting envelope index, reboot, switching all accounts on and reimporting.....

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