You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Name and password correct but can't login after os updated to mac os 15

hey i just updated the mac os to latest version, but I've had an issue to logging in. suddenly i have to logging in with name and password but it won't login anymore. I've typing correctly but it doesn't work. any solution? thanks!

MacBook Air, macOS 15.0

Posted on Oct 19, 2024 10:19 PM

Reply
1 reply

Oct 20, 2024 2:45 AM in response to dimas131

Restart the computer is Safe mode


Sometimes a Safe Boot followed by a Normal Boot will just put things right.


Still no success ?


If you can't reset your Mac login password


Reset Computer Password  for the Administrator Account Password


Intel Computer


Shutdown the computer 


Restart computer and immediately hold the two keyboard combo Command  r 


If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose. Bluetooth Kernel may not load soon enough to execute the 2 keyboard commands 


Top Tool Bar >> Utilities >> Terminal


Type resetpassword as one word and no spaces


Press Return key


Follow the prompts and remember the New Password


Apple Silicon M1 / M2 /M3 Computer 


Choose Apple menu > > Shut Down


If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose.


Do not  attempt a Restart to access this feature. The computer Must be Shutdown and pause for about 10 seconds before moving forwards 


Press and hold the power button on your Mac until you see “Loading startup options.”


Click Options, then click Continue. 


Top Tool Bar >> Utilities >> Terminal


Type resetpassword as one word and no spaces


Press Return key


Follow the prompts and remember the New Password


Name and password correct but can't login after os updated to mac os 15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.