AirPods Pro 2 Hearing Test fails with "Unable to classify due to background noise" error.

Add another user to the frustrated list. I’ve tried it 14 times with my iPhone and twice with my iPad. I’ve got the A/C and fan turned off, no electronics, no pets barking, no noise whatsoever. Every time, I finish the left ear then make it to what appears to be the end of the right ear only to get the hearing test’s version of the Blue Screen of Death… “Unable to Classify blah, blah”.

I’ve had the same problem. I’ve taken the test at least eight times with two different AirPod Pro twos. I even put my AirPod max headphones over them for two of the tests and each time I can’t get past the left ear. The test actually seems to reach the end of the test, but then it says that some noise must’ve happened so it couldn’t be completed. It must be a bug. Hopefully they will get it fixed out shortly.

Took the test at least 10 times. Passed once on the left ear then failed on the right only to have to restart from the beginning. Tried several rooms including interior bathroom. Turned AC off. Opened mouth to reduce any breathing through the nose. Put headphones on over the AirPods. Still unable to classify. I don't think there is any background noise. Very disappointed with new AirPods purchased just for this test.

I seem to be having the same issue with the hearing test crapping out after it finishes the left ear. I've done the test several times with the same results. I've taken the test in my home office with absolutely nothing running or making noise. The ambient background noise level is 23db. I've taken the test wearing my rifle range ear muffs and still fail to get an acceptable result. Apple is famous for its all too early release of software and hardware so I'll assume this is a similar issue. Considering I purchased the Pro 2 just for this feature is even more frustrating.

I get the same message after getting to the end of the test I’ve tried taking the test at least 25 times and I’m in a quiet room it even says so at the beginning of the test.. I am hoping that apple will fix this we can’t all have the same problem are you listening Apple?

I re-tried the test in my recording studio with all gear turned off. Still no luck. SO

Monday I will make an appointment with a local audiologist for a free test. THEN perhaps a SECOND audiologist, so I get two response graphs I can feed into the program. The background sound removal works really well, so i suspect the hearing improvement will be significant.

Exactly. When you contact apple support they act as if they are unaware of this issue and you are the only person who has had this experience. They then take you on a journey of academic exercises designed to prove that the problem is on your end, not a bug in their system. Before you know it you are circling the drain of apple **** until you are ready to give up and call it a loss.

I expect the next iOS or AirPod firmware update to include the line: "fixed problem with completing the hearing test."

In my case the hearing test completed twice fine. First was for me, second for my wife so she could try out the new feature. Then the third test (to set them up for me again) failed. Then about 10 to 15 more failures. Then one worked.

Someone just posted that turning on iCloud for the Health app worked for them, but I've had that turned on all along.

I got one complete test out of many (many!) and the results were wildly wrong, saying I had "little to no" hearing loss. I had hearing loss when I was 5 years old, and 60 years since of loud rock and roll have not helped. A test a few years ago by an actual audiologist showed that I have significant hearing loss, particularly in the high end - not unusual for someone my age.

On problem with taking the test over and over is that as far as I can tell, it's always the same test, so you know what to expect. They should have enough variants so that if you retest, you are starting with a fresh test - of course it should just work the first time. Over an hour with Apple support did not help.

I specifically bought the AirPods instead of some other ear buds for this capability.

but after 5 tries, “unable to classify”.

I should have bought cheaper and and just as good if not better sounding for music earbuds than these things.

After numerous attempts to complete the hearing test, I went into the Settings app on my iPhone and I selected my AirPod Pro 2, and then I turned off the Spatial Audio Head Tracking option. Following that, I was finally able to complete the test and I can tell now that the AirPods are boosting the frequency range where I was found to be deficient. I don’t know if this was just luck or if turning off Spatial Audio Head Tracking option is what resolved the problem but my AirPod Pro 2 is finally functioning as a hearing aid.

You guys even got that far mine stops me before that stating that my AirPods aren’t connected even though right at the top of the AirPods page it shows them connected.

Took the test 6 times completed test, unable to classify 6 times! I’m calling that a FAIL!

Tried several times in a completely silent location. Fail fail fail.

Me too 10 times. I was so excited. Is this a problem with the test? Any suggestions from those that finished?