Why are AirPods Pro 2 Hearing Aid features not available in the UK?

Clearly there is a bit of a miss by Apple UK regarding communications about this product under iOS 18.1.

I 100% agree. I wrote to Tim Cook (the CEO of Apple) a week ago and he replied through the VP of Apple health.

[Edited by Moderator]

Well. Appears I’m wrong the hearing test will be there but one can’t link the audiogram to the headphone accommodation settings and set up a custom eq. 8-(

A pre 18 iOS is the only way so far…

Best I don’t update my iPad Pro.

Does anyone know if the custom eq persists on the buds, or does the custom setting get set according to the device its attached to?

The custom EQ persists on the AirPods. If you have set them up, for example, on an iPad Pro, it's bit big to cart around with you BUT you won't be able to change settings. The stems of the AirPods do allow you to change some basic settings though but I've never explored them.

I have always been able to see this. But the ‘Audiogram’ selection has no effect on my transparency mode. When I try to change the amplification levels (with the slider), it doesn’t do anything. Does it work for you?

i Have installed 18.2 - there is no option to add an audiogram in accessibility/headphone accommodations/custom audio setup which is where you need to able to add it in order to have a personal frequency response.

Thank you. I just had another hearing test, which appears at the top of the 3 tests that I’ve taken in my Health app.

Unfortunately, changing the amplification slider for transparency (with Audiogram being selected as the source to ‘Tune audio for’) still has no effect, even when ‘conversation boost’ is enabled.

Nope. Does not work. Can do it with my iPad Pro which I’ve had to leave on iPadOS 18.0 now so I don’t lose this functionality.

Dont understand why I can’t see the functionality in 18.2. I’ve tried re-pairing the headphones with the iPhone and I’ve taken a new hearing Test. I have used the latest Hearing Test on the iPad to customise the earbuds and the settings seem to be persistent when I change back to using the iPhone.

I am at a loss to understand why this is such an issue. When I tried to customise the sound on the iPhone I don’t get the option to use an audiogram.

Thank you. I just had another hearing test, which appears at the top of the 3 tests that I’ve taken in my Health app.

Unfortunately, changing the amplification slider for transparency (with Audiogram being selected as the source to ‘Tune audio for’) still has no effect, even when ‘conversation boost’ is enabled.

It won't as they will not work in the UK until they are approved by the MHRA.

The only way you will get them working is with an older Apple iPad or iPhone running an older IOS than 18.1.

Nope. Does not work. Can do it with my iPad Pro which I’ve had to leave on iPadOS 18.0 now so I don’t lose this functionality.

Dont understand why I can’t see the functionality in 18.2. I’ve tried re-pairing the headphones with the iPhone and I’ve taken a new hearing Test. I have used the latest Hearing Test on the iPad to customise the earbuds and the settings seem to be persistent when I change back to using the iPhone.

I am at a loss to understand why this is such an issue. When I tried to customise the sound on the iPhone I don’t get the option to use an audiogram.

Simply because 18.2 won't allow them to work in the UK until the MHRA approves their use. IOS 18 on your iPad Pro will allow them to work. A bit of a lump to carry around if you want to change settings but they will happily work on their own even if you have no device with you. In 18.2 does the battery level of the AirPods show up?

Yet someone else reports tonight that it does work in 18.2 in the UK with a screenshot of the same screen I see on the iPad in 18.0 ¯\_(ツ)_/¯

Battery levels are reported. Was there an issue with this?

Yet someone else reports tonight that it does work in 18.2 in the UK

with a screenshot of the same screen I see on the iPad in 18.0

No issue. Just interested to know. If you set up with an older IOS on a different device and you don't carry it around with you, it is handy if your iPhone running 18.1 or newer will let you know that the AirPods need charging. That's all.

The AirPods work as they should on my iPhone and 18.2 bar the audiogram - functions and battery levels. They work as on my M1 MBP too, again bar the audiogram thing. The AirPods switch to the active devices as they should and battery levels are visible.

The custom audio set up on the iPad seems to be persistent unless you do a custom setup on the iPhone which will naturally overwrite it as one might expect.

All I’m missing is the supposed ability to use an audiogram to customise the audio on 18.2 like I can on the iPad on 18.0 - something which someone here reckons is possible. It isn’t AFAICS.

All 18.2 has done is activate the hearing test. Great! 8-(