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User profile for user: Atherworld
Atherworld Author
User level: Level 1
8 points

Error 0xE800000A preventing em from using my iPhone 15 on iTunes And apple Music

I got a brand new iPhone 15. I tried to connect it to my Win10 PC to load songs through iTunes onto my phone. I allow it, TRUST it, etc. Then it says "iTunes could not connect to this iPhone. An unknown error occurred 0xE800000A" I tried uninstalling and reinstalling iTunes. Reinstalling Apple Mobile MSI files. I even tried using Apple Music. My computer will not recognize my iPhone. Even diagnosis of iTunes says there's no iPhone connected. No helper support.


I tried different cables, different ports, same error. I cannot access my iPhone through iTunes/Apple Music. Same exact problem on my laptop. It seems iPhone 15 is incompatible with iTunes/Apple Music.

iPhone 15, iOS 18

Posted on Nov 1, 2024 5:31 PM

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3 replies
User profile for user: jimbob5941
jimbob5941
User level: Level 1
79 points

Nov 1, 2024 6:10 PM in response to Atherworld

I am an amateur ... smarter folks will hopefully jump in,

but the first thing I would do is inspect my list of

installed programs and see if any/all of the following are installed:


1.         Apple Music


2.          Apple TV


3.        Apple Devices for Windows


 


If they are installed, uninstall them, reboot, and try again.


I still no go, uninstall & reinstall iTunes


 The programs above and iTunes do not play well together  :-(

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User profile for user: Atherworld
Atherworld Author
User level: Level 1
8 points

Nov 23, 2024 11:40 AM in response to Atherworld

Manged to get it working (for now). I had to go to WinKey R, services.msc, select Apple Mobile Device Service, go to properties, select log on, then select log on System Account (should be the top one). Checked to allow it to work with Desktop. Then I Stopped it and Started it again. That enabled me to access my iPhone, but somehow wiped out all my music. Sync didn't work, so I had to manually upload my music bit by bit. Even then, 7 didn't work right and had to be reuploaded.

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Error 0xE800000A preventing em from using my iPhone 15 on iTunes And apple Music

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