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Metadata on video files missing when downloaded to Windows 10 PC via iCloud.

This has been functioning 100% for years until THE DAY I updated my iPhone 15 Pro Max to iOS18. Video files taken BEFORE the update still download complete with metadata. So the problem must be iOS18 has changed the file format itself???


I have 2 other devices updated to iOS18 and they exhibit the same problem. So it's not iPhone 15 related.


Metadata is present and correct on PHOTOS downloaded to the PC no problem.


NOTE: The metadata is still present on the file info on the PHONE!


I have contacted Apple about this, but got nowhere. My only hope is someone had the same problem and fixed it with ease and thought nothing of it.


CLUES:

1) if I change the camera format from my usual Most Compatible to High Efficiency, the metadata does download with the video.

2) if I convert the downloaded MOV file to MP4, the metadata re-appears.


The downside to this is, when I download my holiday videos, there's no way of putting them in sequence as the Date Aquired or Taken fields are blank.


Anyone put me out of my misery?


Michael



iPhone 15 Pro Max

Posted on Nov 2, 2024 6:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2025 11:50 AM

iOS/iPadOS 18 introduced QuickTime FullFrameRatePlaybackIntent tag. It seems currently Windows might be incompatible. If that tag is present, Windows might fail to display thumbnails and most metadata items in its Details panel (Media created, resolution, frame rate, audio details etc).


Until this is fixed in Windows a workaround is to remove it with exiftool v13.09 or later:


exiftool -m -P -overwrite_original -Keys:FullFrameRatePlaybackIntent= movie.mov


High frame rate playback option in iOS/iP… - Apple Community


https://exiftool.org/forum/index.php?topic=16824.0


21 replies

Dec 26, 2024 2:42 AM in response to pleeseemailme

Hi,

Your photos should still be ok with regard metadata after iOS18.


With videos, I still have the problem. Only 2 ‘solutions’ although not perfect.


1) in camera settings, set 1080p HD at 30fps (High Efficiency). This gives you metadata although shows as 720p despite the setting 🤷‍♂️

2) use the Blackmagic camera app. This does give metadata and 1080p but is quite complicated.


I am still investigating the Camera P3 app but I need to be sure first before paying for it. There is a free version but I can’t record in H264 without actually paying; I think!


Sorry I can’t give you much more than that.


However, if you find a solution, please let me know on this thread.


Good luck.

Jan 3, 2025 6:48 AM in response to mlhifi

I agree, this is a problem that should not have existed. Does this P3 cameral integrate with the home screen at all? My biggest issue with my 3rd party cameral is unlocking the device and navigating to the camera app, especially when its a spur of the moment video I'm taking.

Also, is the P3 camera the one developed by Thomas Blackburn? My search for P3 camera didn't return any exact results.

Thanks!

Metadata on video files missing when downloaded to Windows 10 PC via iCloud.

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