How to Reset MacBook with old email address used for apple account.

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Level 1

5 points

How to Reset MacBook with old email address used for apple account.

This address is inactive and I've already signed out with the newer email address for this account. I'm being asked to enter the password for this old email in order to turn off Find My even though it's already done for the new email on the same account. I tried to reset the password for the old email but the apple support app says the apple account is either not valid or not supported.

Clearly changing the email on an apple account is not thought through properly by apple.

MacBook Pro (M1, 2020)

Posted on Nov 19, 2024 4:02 AM

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Answer 1

Nov 19, 2024 10:26 AM in response to Covite

Covite wrote:

This address is inactive and I've already signed out with the newer email address for this account. I'm being asked to enter the password for this old email in order to turn off Find My even though it's already done for the new email on the same account. I tried to reset the password for the old email but the apple support app says the apple account is either not valid or not supported.

Clearly changing the email on an apple account is not thought through properly by apple.

ref: Remove a device from Find Devices on iCloud.com

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Answer 2

Covite Author

Level 1

5 points

Nov 20, 2024 8:14 AM in response to leroydouglas

Problem is the MacBook is linked to an old email address on the Activation server that appears to be no longer valid. I tried to erase the Mac using the iCloud.com/find link provided but it is still looking for the old Apple Account email and its password. The activation server then rejects it so I can't reactivate the Mac now.

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