"Approve with Apple Watch" is not working and am forced to enter user password

Question

Level 1

5 points

"Approve with Apple Watch" is not working and am forced to enter user password

"Approve with Apple Watch" initially works but then intermittently fails and I'm forced to enter user/pw. I haven't been able to tell what causes it to quit or what sequence of events fix it (other than using System Settings > Touch ID & Security > toggle Apple Watch or restarting).

I notice it most in Apple Passwords app, 1Password app, System Settings that require approval (e.g. System Settings > Privacy & Security > options in Security section).

1Password support suggested unpairing my apple watch and repairing but I'm hesitant to lose all my data. They also suggested contacting Apple to provide less destructive steps for troubleshooting the connection between your Mac and your Apple Watch. Thought I'd start with this community.

Any thoughts?

Macbook Pro (2018) w/ Sequoia 15.1.1

Apple Watch 6 w/ 11.1

On same WIFI, logged in with same Apple ID w/ 2 factor

[Re-Titled By Moderator]

Posted on Nov 26, 2024 3:11 PM

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Answer 1

6x6

Level 6

16,868 points

Nov 27, 2024 10:16 AM in response to EA439

Hello EA439,

I’m not sure what the issue could be. I use an iMac with a 15 min screen lock. It’s possible that the clamshell mode be the reason but I can’t test. One thing is for sure, though: if I restart the iMac, I have to enter the Mac password to log on. After that, the watch prompts me.

See if this discussion can help: Unable to unlock my MacBook Pro using App… - Apple Community.

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Answer 2

6x6

Level 6

16,868 points

Nov 26, 2024 5:23 PM in response to EA439

I've recently had the same issue. Here is what worked for me:

Turn off "Watch Unlock" on Mac.
Open the Watch App o your iPhone.
Unpair your Apple Watch.
Pair your Apple Watch (you'll be prompted to use a backup, so you won't loose anything on your watch except the credit cards which you'll have to add again from the Watch app.)
Turn on "Watch Unlock" on Mac.
Shut down the Mac completely and turn back on (this is important.)

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Answer 3

EA439 Author

Level 1

5 points

Nov 27, 2024 9:56 AM in response to 6x6

Thanks 6x6

I followed the steps and was being prompted w/ apple watch but after taking a 15 min break, the apps and settings began prompting with user/password again.

My system is set Lock Screen after 10 minutes and I use it with a power adapter and in clamshell.

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