iCloud For windows 11 does not sync and appears to stall at log in

After hours of trying to get iCloud to complete the sync of Files, Photos, and Passwords, etc. I was able to figure out the root cause with some assistance from Apple Support.


YOU MUST SIGN IN WITH YOUR ORIGINAL APPLEID!


Scenario:

After installing iCloud for windows and completing initial login and setup, the application seems to get stuck. No sync will happen and quite frequently it will hang on the login screen when you reboot after the initial setup. This was especially hard to troubleshoot because the application throws no errors so it is difficult to know what to chase down.


Root cause:

I typically use my iCloud email address whenever I log into apple services and that normally always works, but for some reason the iCloud sync will not work if that email address is not the original AppleID. My original AppleID is an "@gmail.com" address. Once I logged into the iCloud for Windows app with my original AppleID, the application lit up and started working.


I would suggest that Apple Engineering account for this flaw somehow and either fix the login issue or create an error message stating the original AppleID must be used to log in.


Shout out the two individuals that assisted from Apple Support.


Posted on Dec 10, 2024 3:06 PM

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Posted on Jan 10, 2025 2:02 PM

Hi - thanks for this solution - it actually works. I have an iCloud account that was created from a legacy [user]@mac.com account. During the transition of services at apple this became a [user]@me.com account. I had been trying to sign in with the [user]@me.com version of the account name. Even though this appeared to work and iCloud for Windows displayed my real name and even the legacy mac.com username it never achieved sync with iCloud. Resetting iCloud for windows and signing in with the older mac.com username worked for me.

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28 replies

Feb 22, 2025 9:28 PM in response to littjd

Unfortunately this did not work for me. Everything Randomly stopped syncing because... ya know, apple just works right??

changed my primary email to all 3 different emails i have on my account and none of them work when signing into them, icloud just hangs when trying to sync anything and icloud drive wont even turn on.

so now I dont have icloud on my pc. Thanks apple!

Feb 23, 2025 6:32 AM in response to james shamy

All the recommendations regarding icloud user-ids / mail addresses don't help me. I always used my @gmx.de mail adress and it worked always. Now as I have switched to Windows 11 sync does not work any longer. @gmx.de is my primary mail address. I use it also to log into icloud drive. It works on icloud.com and I can start the icloud on windows app. However, syncronisation is only "initialised". Are there any other ideas??? Thanks!


Feb 26, 2025 9:49 AM in response to littjd

None of these fixes work for me. It works fine on my Asus desktop does not work on my Asus Rog. And I even completely wiped the rogue and started over from scratch same problem so I’m now I’m starting to think it’s an incompatibility with the rogue and iCloud because it works fine on my desktop same email address.

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iCloud For windows 11 does not sync and appears to stall at log in

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