Corporate iPhone with Touch ID issue after Lost status removal

Hello,


We lost a corporate iPhone and ten found it. When you put the passcode then itrequest for a Touch ID for "SpringBoard" and we have tried every single finger and it does not work. Also we have tried to remove the phone from the Lost status via the laptop/another iphone but does not seem to react to it. Maybe because we reboot and now it marks as SIM Locked. And the status of the phone on Find my iPhone seem to be stuck when we reboot it. Yesterday at noon in the location that we founf it.


Any advised/options?


Thnak you in advanced fr your comments,


Hin




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iPhone SE, iOS 18

Posted on Dec 26, 2024 11:05 PM

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Corporate iPhone with Touch ID issue after Lost status removal

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