The camera control button on my iPhone 16 pro max got hot after updating to iOS 18.2.1, it's so hot that it feels like it's burning when you touch it, I tried to turn off the phone and it cooled down, but as soon as I turned on the phone it got hot again. Does anyone know what this is due to and how I can solve it?
iPhone 16 Pro Max, iOS 18
I went to the Apple technical support, they try re-installing the software as the issue started after the update, however, after the re-installment the camera button kept getting burning hot, so they run a full diagnosis and found out that there was a physical problem with the button that make the temperature rise and that could be making the baterry drowning down so fast, so the technician told me that a replacement would be needed. So they are replacing the whole section where the button is, which according them includes the battery. So I’m waitting for they return the phone fixed. If you are experiencing the same issue my advice is go to the technical support and get a full diagnosis.
I went to the Apple technical support, they try re-installing the software as the issue started after the update, however, after the re-installment the camera button kept getting burning hot, so they run a full diagnosis and found out that there was a physical problem with the button that make the temperature rise and that could be making the baterry drowning down so fast, so the technician told me that a replacement would be needed. So they are replacing the whole section where the button is, which according them includes the battery. So I’m waitting for they return the phone fixed. If you are experiencing the same issue my advice is go to the technical support and get a full diagnosis.
If it gets as hot as you say contact Apple Support. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
It’s not a software issue. It’s a hardware issue covered under warranty for the first year and maybe longer depending on country and if Apple Care+ was purchased.
Any news? I’m suffering from the same thing. Button burning hot. Went to technical support and they must change the camera control button. Didn’t leave it because it’s my only phone and can’t afford another while this one goes through warranty.
Finally got my iPhone sent back after weeks of twists and turns with a fix.
Here is a huge tip that works to pass the first round of Apple Support: Note the issue, get to the senior support at quick as possible and be persistent.
There were two faults in the hardware as per the letter received with the returned iPhone.
You really have to be persistent with them and request them to take a look at the device themselves. Apple Support messaging is not helpful at all!
Install the mobile Apple Support app and contact Apple using that. You can then optionally allow Apple technicians to have direct access to diagnostic data from your device.
Did you make Genius Bar appointment and let the observe you device and run diagnostics?
Passed the diagnostics. Battery is healthy. I was given the option to do a battery replacement but they said it wouldn’t make a difference since it’s an underlying issue. I was told to take it further and call Apple but they’ve been giving me tasks to do with settings and all that bullcrap that I’ve already done. Avoiding a physical inspection or any sort of replacement.
What did the technician say at the Apple Retail Store? Could they duplicate the issue?
There’s really not much (if any) diagnosing going on at the board level. It’s more a shotgun approach. I suspect the button attaches directly to the logic board and that is what’s being replaced.
I’m having the same problem and the battery drains at 20-30% an hour even when idle. I’ve done all the recommended procedures by both users and apple support.
Apple support is not great in actually supporting the customers. No great offer or solution from Apple and I’m going to have to just suck it up and deal with it.
Absolutely disappointed.
I’ve done that and anything you can think of as a user - settings, resetting the phone, diagnostics by Apple, deleting apps, airplane mode…etc.
Why is it so hard for Apple to give a replacement?
Your Camera button is getting burning hot, right? That’s the topic of this post. Did the technician experience the Camera button getting hot?
Yes and they don’t know why. Lol.
Sladeous wrote:
Yes and they don’t know why. Lol.
To me that suggests they would have to open the phone up for further testing. Not everything can be diagnosed and repaired through software.
The camera control button on my iPhone 16 pro max got burning hot
