MAIL program cannot send new emails

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Level 1

44 points

MAIL program cannot send new emails

I am using a 2016 iMac with Ventura 13.7.2. Before I updated my software yesterday , I noticed that I could not send any new emails. It looked like it would send, connection doctor said it logged in, I heard the send sound, but nothing shows up in my sent folder. I can reply to someone for forward, I just cannot send a new one out.

My ipad and Macbook are sending email with no problems and my iMac and Macbook have the exact same network settings except my Macbook uses Sonoma 14.5.

Can anyone help me out here so that I can once again send new emails on my iMac?

Thanks, Martha

iMac 21.5″, macOS 13.7

Posted on Jan 22, 2025 6:47 AM

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Answer 1

Top-ranking reply

Zurarczurx

Level 4

2,582 points

Jan 24, 2025 8:52 AM in response to mpoinar

What is the setting for where sent mails get saved? Mail/Settings/Accounts select the problem account then click "Mailbox Behaviours" in the RH panel. Make sure the Sent Mailbox is "Sent"

And, the obvious daft question, are the sent mails being received by the recipients?

Also - assuming you're on IMAP do mails sent on Macbook and iPad appear in the iMac's Sent box and vice versa?

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Answer 2

Zurarczurx

Level 4

2,582 points

Jan 24, 2025 11:08 AM in response to mpoinar

I know you say you've only got one mail account but this has symptoms of you having more than one or the default account not being the same as the one you are successfully sending from using your "reply" technique.

On your iMac...

When you create a new mail what does it say in the "From" box?

When you reply to a mail does it have the same mail address in the "From" box?

Mail/Settings/Composing/ what is "send new messages" set to.

How many accounts are there when you go to Mail/Settings/Accounts

Finally - why are you still using POP? I didn't even know there were mail services that still used it. It's about 100 years since I used POP so I can't say whether or not it might be a culprit here but if you went to IMAP your mail would synch across your devices.

I'm off to the pub now so won't be back online for a while.

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Answer 3

Zurarczurx

Level 4

2,582 points

Jan 24, 2025 7:54 AM in response to mpoinar

For the account where you are not seeing anything Sent, what exactly does Connection Doctor say for the SMTP server?

In the list of mailboxes on the LHS of the screen, is there an Outbox showing and is your unsent mail in it?

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Answer 4

Zurarczurx

Level 4

2,582 points

Jan 25, 2025 7:28 AM in response to mpoinar

Sorry, but I'm stuck on this. The only thing I can suggest is deleting the account and adding it again. This is what I see when I send a mail.

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Answer 5

mpoinar Author

Level 1

44 points

Jan 25, 2025 7:36 AM in response to Zurarczurx

I will start with the easy answer. This is a small local server that only uses POP.

I will send photos for the other questions because I could not find answers in my MAIL program to reply to. I could not find a "from" box in either my iMac or my Macbook Pro. Below is a photo of a new email. Where is the "from" supposed to be? (first photo)

In my composing settings on both computers, there is no place to send messages to. Below it is shown in the third photo. It just says to send from my email account.

I hope your weekend was a good one.

And the second photo shows the accounts.

[Edited by Moderator]

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Answer 6

mpoinar Author

Level 1

44 points

Jan 24, 2025 10:48 AM in response to Zurarczurx

Yes, the sent mailbox is "sent"

The new emails being sent are never received by the recipients. But if I take an old email, hit reply, then change the recipients, and send it out, it works perfectly. Or if I forward it and change the recipient or use the same recipient.

I have only one account on my MAIL program and it is a POP account.

New emails sent do not show up as sent on the Macbook or the iPad.

I sure appreciate you helping me figure this out.

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