Level 1

9 points

One Drive has Suddenly Changed on iPadOS 18.3!!!

I use MS365/One Drive on my iPad. The other day, I opened One Drive and must have hit “Photos” bc that is where it went. I never use that option. I didn’t know how to get back to my files!!!!! But, I found the answer - go to the top of the screen and choose “Files”. Which I did, but now the “template” is totally changed, the controls are at the top of the screen, and they’re different.

Also, I can no longer drag and drop files/photos from OneDrive to iCloud or vice versa using Split Screen (I used to be able to drag and drop photos or files easily, now I have to go to “Share” and it’s more steps).

And, when I rename a file that template has changed - it’s a small box that is hard to see the file name or type in and there is no “x” to delete the entire name.

It feels like I accidentally went into OneDrive photos and suddenly everything changed, it did not change the day I updated 18.3. I want the old view/functionality back. How can I get that? I am on iPadOS 18.3 and OneDrive 16.3.5 thank you!

iPad Pro, iPadOS 18

Posted on Feb 4, 2025 5:02 AM

⚠️

Top-ranking reply

bhcfp

Level 1

14 points

Posted on Mar 18, 2025 6:39 PM

The OneDrive app for me has stopped working completely under iPadOS 18.3.2. The app seems very unstable. I tried to access my OneDrive files and the app froze. I deleted and reinstalled the app and it opened to my photos which I was able to see. When I selected “Files” the app froze once again.

I have signed out multiple times, deleted and reinstalled multiple times and still the same issue. I had a programming professor in college that once said, “If engineers built bridges the way that software developers wrote programs, nobody would drive over them!” This is a great example of that.

Can I get my old OneDrive back? I used it every day for my work and now it is completely broken!

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Jdegugl1

Level 1

8 points

Mar 29, 2025 11:12 AM in response to alezander8888

Thanks, this worked this time for me. Although I’ve already tried it several times that failed. I don’t see any differences from your suggestion and the others who posted it. But who cares as long as it worked this time.

FYI: I did notice a bug fix (16.7.3) was released yesterday.

Jdegugl1

Level 1

8 points

Mar 29, 2025 11:13 AM in response to alezander8888

FYI: I did notice a bug fix (16.7.3) was released yesterday.

Jdegugl1

Level 1

8 points

Mar 31, 2025 7:18 AM in response to Err0xx

Err0xx,

It’s been three days since this update (16.7.3) worked for me. I’ve opened and closed the app several times without issue. It looks like MS heard us and addressed the issue. I hope it works for you. If mine reverts back as you suggested I will report back.

Err0xx

Level 1

40 points

Mar 31, 2025 3:02 PM in response to Jdegugl1

The problem is, we are talking about two different things.

The thread ORIGINALLY was about drag-and-drop not working in the Microsoft OneDrive app. Eventually, some people came into this thread that had OneDrive not working entirely. Two entirely different issues. OneDrive works for me and the others having the original thread issue- ONLY drag-and-drop was not working. Maybe your “fix” addresses the issue that those have where the app as a whole is not working; however, your “fix” does nothing to solve drag-and-drop not working for those on iPadOS (NOT iOS) version 18 to 18.4, which was the original topic of this thread.

Microsoft has already confirmed the drag-and-drop issue some of us are experiencing and it’s a coding problem not solvable by a magical set of steps.

donnafromme Author

Level 1

9 points

Mar 31, 2025 3:18 PM in response to Err0xx

Err0xx. Thank you for clarifying. Maybe those with the other issue should start a new thread….?? Anyway, I wasn’t aware that MS had confirmed the drag-and-drop issue.

I think that’s good a thing!!! How did you find out about that? I’d like to know when the fix has been deployed. thanks!

Err0xx

Level 1

40 points

Mar 31, 2025 4:30 PM in response to donnafromme

I am a Microsoft Business user with about 1200 Microsoft subscriptions for my business so when I got tired of an issue persisting that was seemingly being ignored, my threat to stop using Microsoft and pivot to Google Docs seemed to get someone’s attention and the issue is currently being worked on. It seems like it doesn’t affect all iPads and the change is both on the Apple end and Microsoft end (when Microsoft has implemented a change, it gets changed back on Apple’s end resulting in no difference for the end-user). There is no ETA to a successful fix.

Feb 4, 2025 7:13 AM in response to donnafromme

You certainly can open multiple Files App windows - and run them side-by-side in Split View. I do so daily...

Apr 1, 2025 3:45 AM in response to donnafromme

For the benefit of all - as suggested by alezander8888 - from iPad settings:

Settings > Apps > OneDrive > Clear Account Settings - set to ON

donnafromme Author

Level 1

9 points

Feb 4, 2025 7:24 AM in response to LotusPilot

you know that has never worked for me, but I just kept trying now and all of a sudden, it’s working!! I don’t know, must something wrong with me!! Weird!!!! thanks again.

donnafromme Author

Level 1

9 points

Feb 4, 2025 7:25 AM in response to donnafromme

AND best of all, with two File Apps open in Split Screen, I can drag and drop again with ease. Thank you so much for your help LotusPilot. 😁

Feb 4, 2025 7:39 AM in response to donnafromme

You are most welcome.

I did suggest at the outset that you might find this to be the easiest way... 🙂

dbsslc

Level 1

0 points

Mar 26, 2025 11:11 AM in response to JosephWen

I am having the same problem. what version is the app? Mine is 16.6.3. I have an older ipad still running 15.19.3 and it is working great. I wish we could roll back to earlier app version.