Unable to use Face ID on my iPhone XR
Am told face not recognized even after restarting
[Re-Titled by Moderator]
iPhone XR, iOS 18
Question marked as
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
- Call 1-800-APLCARE.
- Contact Support.
- iPhone Support.
- iPhone User Guide.
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
