I am connected to a wifi network but I get "no network connection" when I try to place a call in airplane mode. Wi-Fi calling is on, this is nothing to do with my provider (O2 - I asked them) or the ISP (It happens on ALL Wifis, home, work, everywhere). I have checked another thread here with this same question but there was no solution. Help!
[Re-Titled by Moderator]
iPhone 11, iOS 18
RobbieP21 wrote:
I am connected to a wifi network but I get "no network connection" when I try to place a call in airplane mode. Wi-Fi calling is on, this is nothing to do with my provider (O2 - I asked them) or the ISP (It happens on ALL Wifis, home, work, everywhere). I have checked another thread here with this same question but there was no solution. Help!
[Re-Titled by Moderator]
Do you use a VPN on your phone?
“Connected to Wi-Fi but shows 'no network connection': I am connected to a wifi network but I get ‘no network connection’ when I try to place a call in airplane mode. Wi-Fi calling is on, this is nothing to do with my provider (O2 - I asked them) or the ISP (It happens on ALL Wifis, home, work, everywhere). I have checked another thread here with this same question but there was no solution. Help!“
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Troubleshooting Mac Wi-Fi:
Just because you have a network connected does not mean your are connected to the Internet. You may be using internal LAN services.
Troubleshooting iPhone WiFi:
A few thoughts to try:
I. Start Here: If your iPhone, iPad, or iPod Touch won't Connect to a Wi-Fi Network - Apple Support
II. Clear the Temporary Internet Files:
III. Restart your Router:
IV. Reconnect to your Network:
V. Add Back the Network:
What happens to the call when Airplane mode is off?
Reset your network settings. Then try factory reset. Past that, repair. Or microcell or femtocell.
"Thanks for the suggestion - but if I can get on websites etc. I must be connected to the internet, right?"
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Yes.
Note: As for using authored HTML documents, you can create them, and use them at your own will --not just for browsing the Web, but also for opening documents, playing files, accessing data, on your computer.
Alas this is simply not the case. The reason I need wifi calling is that there is poor telephone reception at my office. All my colleagues use wifi calling instead. To force their iphones to use wifi - rather than let the phone attempt to use the weak signal - they put their phones on airplane mode. It works perfectly for them, using iPhones, the same O2 network provider and wifi that I am on. Plus, your answer doesn’t explain why my iPhone thinks I’m not connected to a WiFi network when I patently am. By the way, I really do appreciate your kindness in replying - thanks!
I have contacted my carrier - O2 - and they DO support wi-fi calls. And my account specifically is allowed to make them. And Apple iPhones DO allow calling in airplane mode because my colleagues do it in front of me!
This is what happens when I try to call on airplane mode. My iPhone thinks I’m not connected to a wifi network - but I absolutely am, and can for example post this message using my wifi in airplane mode.
"I have checked another thread here with this same question but there was no solution."
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What's the URL of this other link you speak of?
Thanks for the suggestion - but if I can get on websites etc. I must be connected to the internet, right?
Well in that case it goes via my network provider. The point is I’m trying to make wifi calls and to ensure my phone uses wifi I turn airplane mode on.
I have already tried resetting (network and factory). How would you get an iphone repaired? I wouldn't know where to start.
RobbieP21 wrote:
Well in that case it goes via my network provider. The point is I’m trying to make wifi calls and to ensure my phone uses wifi I turn airplane mode on.
Your testing has given you your answer. Airplane mode blocks originating calls. (See the red-highlighted text.)
(Which means testing cellular offload to Wi-Fi or satellite will need a different testing regime.)
Connected to Wi-Fi but shows 'no network connection'
