Unable to restore or update my iPhone 13

I have an iPhone 13 with iOS 18.3 and forgot the Passcode to update to 18.4. Following the guidance I entered several Passcodes until it said Unavailable - however there was no Forgotten Passcode button at the bottom of the screen as was suggested. So the next suggestion was to Restore, which I can do through my Mac and Apple Account. Having connected to the Mac (running OS 11.1 as it is an old machine) and powered off/on holding the side button, I get the PC image on the iPhone and can see the iPhone in Finder asking if I want to Update or Restore. However when I click on Restore (or Update) nothing happens.

Any suggestions from the Community?



[Re-Titled by Moderator]

iPhone 13 mini

Posted on Apr 7, 2025 11:49 AM

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Apr 7, 2025 7:30 PM in response to Marco-doh

"Unable to restore or update my iPhone 13: [...]I have an iPhone 13 with iOS 18.3 and forgot the Passcode to update to 18.4. Following the guidance I entered several Passcodes until it said Unavailable I have an iPhone 13 with iOS 18.3 and forgot the Passcode to update to 18.4. Following the guidance I entered several Passcodes until it said Unavailable"

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Troubleshooting a Locked iPhone:

"Unavailable" indicates that your iPhone is locked. So, get this serviced.

So, Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.

No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:


As for Updating an iPhone:

You can update your model a computer, and you can do so using Cellular, given you have the services to do so. Use my User Tips:

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Unable to restore or update my iPhone 13

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