How to dispute a denied refund request effectively from Apple?
I did a free trial on a subscription that was thru April 10. I cancelled it in April 10. On April 11 63.80 was withdrawn from my acct. I requested a refund immediately due to the fact the money never should have been withdrawn. Recd msg that my refund request does not meet the requirements so it is denied. Just disputed this and it will take another 48 hours for a response. Chatted and then spoke to two very nice customer service reps that informed me there is no way to ask this to be a priority to review because they are ‘unable’ to contact the ‘department’ (persons) that review refund requests. My question is how can there be no way to internally communicate within the same company? How and why wld the company not allow customer service to send msgs to other areas of the company when there are special circumstances? I understand cs cannot promise the outcome but they can make a decision to make the request a priority if they feel the customer is correct after reviewing the account. How can a blatant error on there side be denied? If there are ‘special circumstances’ cs should be allowed to send a msg to appropriate area to request a priority review. The amt may not seem like a lot but I currently have a broken back and cannot get to the bank in time to deposit more money to cover automatic bill payments. I only keep the right amt for bills that account. I will be charged 35 a transaction if bills are withdrawn before money is refunded. Therefore, I wld consider this a ‘special circumstance’
[Re-Titled by Moderator]
iPhone 15, iOS 18
