User profile for user: John Nightingale
John Nightingale Author
User level: Level 1
42 points

Why can't I log in to Tesla app on my iPhone 16e?

Following a new phone, and transferring old iPhone 12 to family member, I have been unable to login to my Tesla app to use as car key.

The reason is that the phone's keyboard will not appear so cannot enter login details, neither as existing account or opening a new account.

Have tried deleting and re-installing the app a few times. No change.

The same app on the transferred iPhone 12 works perfectly, and on the settings page the Tesla app has a long list of "Allow Tesla to access" items starting with "Location ... Always" which Tesla tells me is required and below: Tesla Settings: the same version and build numbers as on the 16e. But the 16e has a very short list of "Allow Tesla to access" without Location, only showing Bluetooth, Apple Intelligence & Siri, Search, Background App Refresh and Mobile Data.

Why is this Tesla app being so silly, when it works perfectly on the older phone?



[Re-Titled by Moderator]

Posted on Apr 17, 2025 7:44 PM

Reply

Similar questions

2 replies
User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
430,988 points

Apr 18, 2025 12:04 AM in response to John Nightingale

The app developer may not have updated their software to ensure compatibility with the iOS version your device is currently running.


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can't I log in to Tesla app on my iPhone 16e?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up