accessing emails on i cloud i have been locked out and all i get from the help desk is we will contact you

i am being denied access to my email account no reason given for over two weeks can anyone help as all my hospital appointments come by email and test results . I have given them all my information they send text to my trusted device and they have my bank details and have taken 3 x1p payments out and still do not let me access my emails .today the promised to contact me within 3hr that was 6hr ago ......Help