Missing/Lost Purchases That Can't Be Redownloaded or Found In Purchase History

I've been a dedicated user of iTunes, and subsequently Apple Music, since 2008. From the moment I started, I've found it to be my preferred platform for music listening.

Over the years, I've become thoroughly well-versed in navigating the intricacies of both iTunes and Apple Music. This includes everything from seamlessly uploading my own music and making purchases, to effectively troubleshooting most issues that arise. I consider myself quite tech-savvy, and it's rare that I need to reach out to customer support.

I'm frustrated with a recent support experience concerning music I've purchased that isn't appearing in my library or offering download options. The songs show as "purchased" in itunes but is nowhere to be found in my purchase history or in my hidden purchases.

Upon contacting support, I initially explained the intricate details of my issue to the first representative. After a significant amount of time, I was transferred to a "supervisor," to whom I was compelled to reiterate the entire situation. I shared my screen with both reps I hoped that this would give clarity. In their defenses, I do find this to be utterly strange and in my 17 years using itunes this has never happened.

The supervisor's suggestion that the music might have been purchased from a different account is not only inaccurate but deeply concerning. It implies a fundamental flaw in account security and ownership verification.

It defies logic and basic security protocols that a song purchased under one Apple ID could appear as "purchased" under another. This scenario opens a Pandora's Box of potential fraud, allowing unauthorized access to purchases and sensitive information simply by logging into a device. I have exclusively used one Apple account for all my purchases, rendering the supervisor's theory impossible. Unless music is already downloaded directly to my device, no one should have access to my purchases within my iTunes account, which contains sensitive personal data.

It appears my specific issue, despite being echoed by numerous others in the Apple Community forums, was beyond the scope of expertise for the representatives I encountered. This lack of preparedness to address a seemingly prevalent problem is disheartening and has left me feeling utterly annoyed.