Iphone 13 pro max green screen issue

After upgrade IOS 18.5 I am facing green screen issue. I go to apple authorize service center they told me its accidental damage or misuse found and asking for paid service. This experience has been disappointing and frustrating.

iPhone 11, iOS 18

Posted on Jul 28, 2025 3:26 AM

Reply
13 replies

Aug 21, 2025 10:59 PM in response to saurabhsudan4u

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.



Remember, the right question often leads to the solution!



Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...



Aug 21, 2025 11:00 PM in response to S_K_Raj

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This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



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Jul 28, 2025 10:21 AM in response to saurabhsudan4u


saurabhsudan4u wrote:

If you search on Google most of people facing similar kind of issue after upgrade

If you search on Google it will tell you that there are sick people in hospital, but that does not mean that the whole world is sick.


Hardware fails all the time; in your case it happened as it was updating. That does not mean there is a problem with iOS 18.5 (99.9999999% iPhone users have updated without problems) or with iPhones in general.


Now, do you have a technical support issue we can help you with?

Jul 28, 2025 10:27 AM in response to S_K_Raj

S_K_Raj wrote:

We are not paying so much cost for hardware failure, if such issues started in iPhone it will impact Apple . Remember here no one is God Father …For Example you can see BlackBerry & Sony Ericsson

Pay for it or don't pay for it. Doesn't matter to anyone here on this user to user only forum. We aren't Apple and Apple doesn't participate here. What you do with your phone is entirely up to you. But if you don't pay to have it fixed, you'll have a phone with a hardware issue, which likely makes the phone pretty much unusable. Your choice, of course.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 13 pro max green screen issue

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