VoiceOver mode is turned on and requires password to unlock the computer. But VoiceOver has keypad numbers turned off so the password can’t be input. How do I get back to a useable computer?
[Re-Titled by Moderator]
Original Title: MacBook is locked and in VoiceOver mode
MacBook Pro 16″, macOS 15.6
It turns out that VoiceOver mode was turned on, but so was Mouse Keys, which was the real problem. Without being able to use the 7,8 and 9 keys, and the U, I, and O keys (etc) I couldn't input my password. None of the methods identified by Apple and by Apple Forum worked to defeat the issue. (Fingerprint key three times quickly or Option-Command-F5) However, I was able to plug in an external keyboard, then input my password to unlock my computer and navigate to Settings, Accessibility Features and turn OFF both the VoiceOver and Mouse Keys functions and begin using my MacBook again.
It turns out that VoiceOver mode was turned on, but so was Mouse Keys, which was the real problem. Without being able to use the 7,8 and 9 keys, and the U, I, and O keys (etc) I couldn't input my password. None of the methods identified by Apple and by Apple Forum worked to defeat the issue. (Fingerprint key three times quickly or Option-Command-F5) However, I was able to plug in an external keyboard, then input my password to unlock my computer and navigate to Settings, Accessibility Features and turn OFF both the VoiceOver and Mouse Keys functions and begin using my MacBook again.
Trberg wrote:
It turns out that VoiceOver mode was turned on, but so was Mouse Keys, which was the real problem. Without being able to use the 7,8 and 9 keys, and the U, I, and O keys (etc) I couldn't input my password. None of the methods identified by Apple and by Apple Forum worked to defeat the issue. (Fingerprint key three times quickly or Option-Command-F5) However,
I was able to plug in an external keyboard, then input my password to unlock my computer and navigate to Settings, Accessibility Features and turn OFF both the VoiceOver and Mouse Keys functions and begin using my MacBook again.
Good computing Trberg ! Yes an external keyboard was my passing thought as well.
appreciate the update
Trberg wrote:
VoiceOver mode is turned on and requires password to unlock the computer. But VoiceOver has keypad numbers turned off so the password can’t be input. How do I get back to a useable computer?
good question—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple Support - Apple Support
Trberg wrote:
keypad numbers turned off so the password can’t be input. How do I get back to a useable computer?
If 789uiojklm do not work, see
Fix for 789uiojkl keys or numeric keypad … - Apple Community
How to turn off VoiceOver mode on a locked MacBook Pro?
