Signing out of a blocked Apple ID without losing data or buying a new iPhone

Hi everyone,


My Apple Account was blocked one month ago and I still have not received an answer from the Apple support why / if it can be unblocked again.


I have ignored popups on my devices so far because I was hoping that I would get unblocked. Now I sometimes get popups that my Apple Account login was invalid every 10 seconds so my iPhone became pretty unusable.


I tried signing out of my Apple Account for the first time and then hit an error that I would need to enter my Apple ID password to deactivate Find my iPhone. As my account is blocked of course the logout does not work.

I cannot continue like this with the popup occurring all the time but also I don't see a solution other than buying a new iPhone and losing all my data.


Can you please help me?




[Re-Titled by Moderator]

Original Title: Cannot use or log out of my Apple Account -> Need new device?

iPhone 13, iOS 18

Posted on Sep 2, 2025 8:05 PM

Reply
3 replies

Sep 2, 2025 8:21 PM in response to apple__problem

You need to work with Apple directly about your account (the people on this forum are not Apple). Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.


If you cannot recover the account then maybe you can still use the iPhone. Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support





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Signing out of a blocked Apple ID without losing data or buying a new iPhone

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