Bought iPhone 15 Pro Max from Apple Australia, but serial number shows as illegal

I purchased an iPhone 15 Pro Max from the official Apple website in Australia on October 3, 2023, but when I checked the serial number today, it turned out to be illegal. What's the reason?


[Re-Titled by Moderator]

Original Title: Unable to find serial number.

Posted on Sep 19, 2025 6:11 PM

Reply
1 reply

Sep 19, 2025 6:14 PM in response to yangyang144

yangyang144 wrote:

I purchased an iPhone 15 Pro Max from the official Apple website in Australia on October 3, 2023, but when I checked the serial number today, it turned out to be illegal. What's the reason?


You’ll want to discuss whatever has happened here directly with Apple Support.


You may also want to look for your purchase receipt before contacting Apple, as well.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bought iPhone 15 Pro Max from Apple Australia, but serial number shows as illegal

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.